Luxury Guest Experience Concierge

Inhabit Hotels | B Corp™; Greater London; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Montcalm Collection is seeking a guest-focused Concierge to deliver a warm, professional, and seamless experience from arrival to departure. You will welcome guests, assist with luggage, and provide informed recommendations on local attractions and hotel services.

You will collaborate with Front Office and housekeeping to ensure flawless guest journeys, uphold luxury standards, and respond promptly to inquiries while maintaining the highest levels of professionalism.

Qualifikationen

• Minimum of 1 year of experience in a similar role.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation with a commitment to exceeding guest expectations.
• High attention to detail and commitment to a luxury quality service.
• Friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexible to adapt to changing guest needs.

Aufgaben

• Greet guests warmly upon arrival and assist with unloading luggage.
• Escort guests to rooms and provide information about amenities.
• Handle and store luggage securely and coordinate with departments.
• Provide guests with information on local attractions and services.
• Respond to guest inquiries and requests promptly and courteously.
• Maintain lobby areas clean, organized, and presentable.
• Assist with transportation bookings and local tours.

Kenntnisse

Guest services

Communication

Customer service

Attention to detail

Hospitality

Grooming standards

Professionalism

Flexibility

Multilingual

Jobbeschreibung

Montcalm Collection is seeking a guest-focused Concierge to deliver a warm, professional, and seamless experience from arrival to departure. You will welcome guests, assist with luggage, and provide informed recommendations on local attractions and hotel services.

You will collaborate with Front Office and housekeeping to ensure flawless guest journeys, uphold luxury standards, and respond promptly to inquiries while maintaining the highest levels of professionalism.