Luxury Guest Experience Concierge

Montcalm East, Autograph Collection; Greater London; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Montcalm East, Autograph Collection is seeking a Guest Experience Executive to champion personalised service across the guest journey. You will welcome guests on arrival, anticipate needs and coordinate with departments to fulfil requests, ensuring a seamless stay.

With flexibility to work evenings and weekends, you will maintain accurate guest profiles, support VIP preparations and uphold the luxury standards that define Montcalm Collection.

Qualifications

• Previous experience in guest relations, front office, or luxury hospitality.
• Strong knowledge of hotel operations and guest service standards.
• Proficiency in hotel management systems (e.g., Opera PMS).
• Fluency in English; additional languages are highly desirable.

Responsabilités

• Welcome and assist guests on arrival, ensuring a seamless check-in experience.
• Provide personalised service, anticipating needs and recognising repeat guests.
• Coordinate with departments to fulfil guest requests and preferences.
• Handle guest queries, feedback, and complaints promptly and courteously.
• Assist with pre-arrival communication and preparation for VIPs and special occasions.
• Maintain accurate and detailed guest profiles within the PMS.
• Support the Guest Experience Manager in delivering service excellence across all touchpoints.
• Promote hotel facilities, local attractions, and unique experiences.
• Ensure all guest interactions reflect Montcalm Collection’s luxury brand standards.

Connaissances

Guest relations

Front office

Luxury hospitality

Fluency in English

Guest service standards

Outils

Opera PMS

Description du poste

Montcalm East, Autograph Collection is seeking a Guest Experience Executive to champion personalised service across the guest journey. You will welcome guests on arrival, anticipate needs and coordinate with departments to fulfil requests, ensuring a seamless stay.

With flexibility to work evenings and weekends, you will maintain accurate guest profiles, support VIP preparations and uphold the luxury standards that define Montcalm Collection.