Luxury Group Reservations Specialist

Raffles; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

31 days holiday plus 1 day a year up 5

Staff meals on duty

Free dry cleaning for uniform

Pension contribution

Maternity/paternity pay

Life Assurance

Employee assistance program

Season ticket loans

Discounts at Accor/Raffles outlets

Development opportunities

Job summary

Raffles London is seeking a Group Reservations Executive to accurately execute group hotel room reservations and deliver the highest level of personal service. You will process reservations per established requirements, and work independently during peak periods to maintain SOPs aligned with LQA and Forbes 5* standards.

You will coordinate with Sales and Events Directors, ensure rate accuracy, and manage deposits and billing while handling overflow inquiries with professionalism.

Qualifications

• Enthusiasm and commitment to delivering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Knowledge of Opera Cloud or a similar PMS system and MS Office including a detailed knowledge of Excel.
• Excellent attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• An understanding of the luxury sector.
• Previous experience within a luxury hotel in a Reservations environment working with LQA, Forbes 5* or equivalent standards.
• Flexible approach to working hours in line with business needs

Responsibilities

• Keeping all booking, credit records and accounts updated and accurate.
• Exceeding guest expectations on a daily basis.
• Communication with staff and guests and handle the Groups reservations inbox in a friendly and professional manner.
• Handle group bookings, requests and rooming lists in coordination with Sales and Events Directors and Managers.
• Monitor group pick-up and provide regular updates to Sales and Events.
• Liaise with Revenue Management to ensure rate and inventory accuracy.
• Communicate with clients to understand their needs and requirements.Ensure all deposits, payment arrangements, and billing instructions are received and recorded correctly.
• Coordinate room blocks, create rate codes and manage reservations for group attendees in Opera Cloud.
• Assist the Reservations team on any transient enquiries/bookings by handling any overflow of emails and phone calls including operational reports and any other reservations tasks.

Skills

Communication

Time management

Opera Cloud

MS Office (Excel)

Attention to detail

Luxury hotel reservations

Flexibility

Tools

Opera Cloud

MS Office

Job description

Raffles London is seeking a Group Reservations Executive to accurately execute group hotel room reservations and deliver the highest level of personal service. You will process reservations per established requirements, and work independently during peak periods to maintain SOPs aligned with LQA and Forbes 5* standards.

You will coordinate with Sales and Events Directors, ensure rate accuracy, and manage deposits and billing while handling overflow inquiries with professionalism.