Luxury Front Office & Guest Experience Manager

Hyatt Hotels Corporation

Greater London

Hybrid

GBP 45,000 - 58,000

Full time

8 hours ago

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Benefits offered by this job

12 complimentary nights across Hyatt

Discounted hotel stays

Free meals on duty

Laundered uniform

Headspace membership

50% dining discount

Career development opportunities

Job summary

Hyatt Hotels Corporation in London is seeking a Front of House Manager for Great Scotland Yard Hotel, a luxury property in central London. You will oversee the day-to-day Front of House operations, ensuring guests receive a seamless, personalised and memorable experience from arrival to departure.

You will manage Front Office, Concierge and Guest Experience teams, collaborate with Housekeeping, and drive service excellence, championing Hyatt's standards of hospitality across a historic setting

Qualifications

Experience in a premium or luxury hotel environment.
Ability to lead Front of House, Concierge and Guest Experience teams.
Strong guest service, calm under pressure, and relationship-building.
Willingness to develop teams and maintain standards.

Responsibilities

Oversee Front of House operations including Front Office, Concierge and Guest Experience.
Ensure seamless, personalised and memorable guest journeys from arrival to departure.
Collaborate with Housekeeping to enhance the guest journey and service quality.
Lead and develop front-of-house teams to maintain Hyatt's standards.

Skills

Luxury hospitality experience

Guest service mindset

Leadership

Job description

You will manage Front Office, Concierge and Guest Experience teams, collaborate with Housekeeping, and drive service excellence, championing Hyatt's standards of hospitality across a historic setting

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