Luxury Front Desk Agent – Guest Experience Lead

Bulgari Hotel London; Greater London; Presencial; GBP 28 000 - 36 000; Tempo integral

Resumo da oferta

Bvlgari Hotel London in Knightsbridge invites a Front Office Agent to join our Front Office team, delivering a refined and personalised guest experience from arrival to departure. You will be a central contact for guests, manage check-in/check-out with discretion, and work with Reservations, Housekeeping and other departments to anticipate needs.

English fluency required; additional languages are an asset. This role suits someone with immaculate presentation and the ability to stay calm in a

Qualificações

• Experience in Front Office or guest-facing hospitality roles.
• Experience in luxury or five-star environments.
• Confident English communication; additional languages are advantageous.

Responsabilidades

• Deliver a courteous, efficient and personalised check-in and check-out experience.
• Managing guest accounts, payments and cashiering procedures accurately.
• Coordinating room assignments, upgrades, room moves and sell-out days.
• Handling guest enquiries, requests and complaints with professionalism and discretion.
• Maintaining detailed knowledge of hotel facilities, services, rates and promotions.
• Liaising closely with Reservations, Housekeeping, Engineering and other departments.
• Accurately updating guest profiles, preferences and operational logs.
• Ensuring confidentiality, data protection and security at all times.

Conhecimentos

Front Office

Guest-facing service

Customer service

Descrição da oferta de emprego

Bvlgari Hotel London in Knightsbridge invites a Front Office Agent to join our Front Office team, delivering a refined and personalised guest experience from arrival to departure. You will be a central contact for guests, manage check-in/check-out with discretion, and work with Reservations, Housekeeping and other departments to anticipate needs.

English fluency required; additional languages are an asset. This role suits someone with immaculate presentation and the ability to stay calm in a