Luxury Front Desk Agent - Personalised Guest Experience

Bvlgari Hotel London - Front Office; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Bvlgari Hotel London in Knightsbridge seeks a Front Office Agent to be a key representative of the Bvlgari brand, delivering a refined and personalised guest experience from arrival to departure. You will be the central contact for guests, handling check-in/check-out with discretion, addressing enquiries, and collaborating with Reservations, Housekeeping and other departments to anticipate needs.

The role requires attention to detail, composure under pressure and a genuine passion for luxury

Qualifications

• Experience in Front Office or guest-facing hospitality roles, ideally within a luxury or five‑star environment.
• Communicate confidently in English; additional languages are advantageous.
• Immaculate presentation, a calm and engaging manner, strong organisational skills; ability to remain composed in a fast-paced environment.

Responsibilities

• Deliver courteous, efficient and personalised check-in and check-out experience.
• Managing guest accounts, payments and cashiering procedures accurately.
• Coordinating room assignments, upgrades, room moves and sell-out days.
• Handling guest enquiries, requests and complaints with professionalism and discretion.
• Maintaining detailed knowledge of hotel facilities, services, rates and promotions.
• Liaising closely with Reservations, Housekeeping, Engineering and other departments.
• Accurately updating guest profiles, preferences and operational logs.
• Ensuring confidentiality, data protection and security at all times.

Skills

Front Office experience

Guest-facing hospitality

English proficiency

Additional languages

Excellent presentation

Organisational skills

Job description

Bvlgari Hotel London in Knightsbridge seeks a Front Office Agent to be a key representative of the Bvlgari brand, delivering a refined and personalised guest experience from arrival to departure. You will be the central contact for guests, handling check-in/check-out with discretion, addressing enquiries, and collaborating with Reservations, Housekeeping and other departments to anticipate needs.

The role requires attention to detail, composure under pressure and a genuine passion for luxury