Luxury Fragrance Store Team Lead

Puig SL; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Learning & development

International company growth

Competitive compensation

Welcoming work culture

Job summary

Penhaligon’s, part of Puig, is seeking a full-time Team Leader at our Regent Street store to support the management team in delivering exceptional customer experiences and hitting commercial targets. You will motivate the team, coach fragrance consultants and ensure Penhaligon’s standards are met.

In this role you will step in for the Store Manager when required, analyse sales data to identify opportunities, manage client relationships and uphold cash controls, while bringing the Penhaligon’s

Qualifications

• Experience in niche fragrance and premium retail environments.
• Proven customer service excellence and communication skills.
• Able to lead by example on the shop floor.

Responsibilities

• Support the day-to-day running of the Regent Street store.
• Take responsibility in the Store Manager’s absence.
• Continuously motivate team members to achieve their sales and productivity goals.
• Ensure all Fragrance Consultants deliver the highest level of customer service.
• Analyse available sales reports and data to understand business needs and opportunities.
• Assist with client database management and strengthen relationships.
• Resolve queries and complaints quickly and effectively; support training and coaching.
• Understand and execute cash-control procedures, including bank deposits and petty cash.
• Collaborate with the Store Manager on staffing, risk, security and inventory.
• Support visual merchandising directives and maintain store standards.
• Bring Penhaligon’s brand to life through fragrance consultations and storytelling.

Skills

Fragrance luxury retail

Team Leader experience

Customer service excellence

Sales-driven

Job description

Penhaligon’s, part of Puig, is seeking a full-time Team Leader at our Regent Street store to support the management team in delivering exceptional customer experiences and hitting commercial targets. You will motivate the team, coach fragrance consultants and ensure Penhaligon’s standards are met.

In this role you will step in for the Store Manager when required, analyse sales data to identify opportunities, manage client relationships and uphold cash controls, while bringing the Penhaligon’s