Luxury Floor Supervisor | 5-Star Housekeeping Lead

One Aldwych Limited; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary, service charge and

Paid overtime

Complimentary overnight stay andDining

50% dining discount

Hotel discounts for staff

Local perks via London HeritageQuarter

Wagestream and £1,000 referral bonus

28–32 days holiday

Meals & uniform provided

Learning & development opportunities

Long service awards

Wellbeing support

Descripción de la vacante

One Aldwych Limited is a luxury hotel located in Covent Garden, renowned for its individually designed rooms and exceptional service. The hotel culture values independence, fresh thinking and pride in what they do.

We are seeking a Housekeeping Supervisor to lead a dedicated team, ensuring pristine guest rooms and public areas while delivering outstanding guest experiences and maintaining luxury standards.

Formación

• Previous supervisory experience in Housekeeping within a 5-star luxury hotel.
• Exceptional attention to detail and a commitment to maintaining luxury standards.
• A proactive, hands-on approach with a strong sense of ownership and accountability.
• A passion for delivering outstanding guest experiences.

Responsabilidades

• Prepare daily worksheets for Floor Housekeepers, Room Attendants, Linen Porters and Public Area Attendants with special daily, weekly and monthly duties.
• Check all vacant and occupied rooms on the assigned floors daily so as to ensure they are supplied, cleaned and presented to the standard of the Hotel
• Address guest requests and concerns promptly and professionally, ensuring guest satisfaction at all times.

Conocimientos

Supervisory experience

Attention to detail

Proactive hands-on

Guest experience focus

Descripción del empleo

One Aldwych Limited is a luxury hotel located in Covent Garden, renowned for its individually designed rooms and exceptional service. The hotel culture values independence, fresh thinking and pride in what they do.

We are seeking a Housekeeping Supervisor to lead a dedicated team, ensuring pristine guest rooms and public areas while delivering outstanding guest experiences and maintaining luxury standards.