Luxury Dining Reception Manager | Guest Experience

Hopperslondon; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Dining discounts

Gym membership

Cycle to work

Employee assistance program

Charity donations

Staff parties

Job summary

Gymkhana, part of JKS Restaurants, is seeking an experienced Reception Manager to ensure a welcoming first impression and exceptional guest experience from start to finish. The role involves managing reservations and walk-ins for maximum covers, and delivering professional guest interactions across face-to-face, phone and email channels.

Ideal candidates will have prior experience as a Reception Manager or Head Receptionist in a fast-paced restaurant, with strong guest rapport and the ability to

Qualifications

• Experience as Reception Manager or Head Receptionist in a fast paced restaurant.
• Ability to welcome guests professionally and build rapport for repeat visits.
• Experience handling reservations and walk-ins to maximise covers during service.

Responsibilities

• Manage reservations and walk-ins to maximise covers during service.
• Provide a welcoming, professional and diplomatic guest experience across channels (face-to-face, phone, email).
• Maintain high standards of guest interaction and ensure smooth guest journey from arrival to departure.

Skills

Reception management

Guest interaction

Reservations handling

Tools

SevenRooms

Job description

Gymkhana, part of JKS Restaurants, is seeking an experienced Reception Manager to ensure a welcoming first impression and exceptional guest experience from start to finish. The role involves managing reservations and walk-ins for maximum covers, and delivering professional guest interactions across face-to-face, phone and email channels.

Ideal candidates will have prior experience as a Reception Manager or Head Receptionist in a fast-paced restaurant, with strong guest rapport and the ability to