Luxury Denim Floor Leader | Elevate Sales & Service

7 For All Mankind; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

7 For All Mankind on Regent Street is seeking a Floor Manager to lead the premium denim store for 40 hours per week. You will inspire the team to deliver exceptional customer service and achieve sales targets, while maintaining the brand's luxury standards.

In this role you will coach staff, manage stock and fittings, and ensure smooth daily operations. Fluent English and a passion for fashion and denim are essential to thrive in our dynamic environment.

Qualifications

• Minimum of 1 year experience in premium or luxury retail, with previous supervisory or leadership experience.
• Proven ability to drive sales performance and achieve KPI targets.
• Strong leadership and coaching skills with the ability to motivate and develop a high-performing team.
• Passion for delivering exceptional customer service and creating memorable shopping experiences.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Good commercial awareness and understanding of retail performance indicators.
• Proficient in Microsoft Office and POS systems.
• Fluent in English; additional languages are considered an advantage.
• Passion for fashion, denim, and premium lifestyle brands.

Responsibilities

• Lead the sales floor by motivating and inspiring the team to consistently deliver outstanding customer service and achieve sales targets.
• Drive individual and team performance by monitoring KPIs, identifying opportunities, and implementing actions to maximise sales.
• Deliver a premium client experience through personalized styling, clientelling, and long-term relationship building.
• Coach, motivate and provide ongoing feedback to Sales Associates, ensuring high standards of selling behaviour and product knowledge.
• Support the onboarding and training of new team members, fostering a collaborative and high-performing environment.
• Ensure the sales floor is always presented in line with the brand's visual merchandising guidelines and luxury retail standards.
• Oversee daily floor operations, ensuring efficient stock availability, replenishment, fitting room management, and seamless customer flow.
• Support inventory management and loss prevention procedures while maintaining excellent operational standards.
• Handle customer enquiries and resolve customer issues professionally, ensuring a positive brand experience.
• Perform opening and closing procedures and assume responsibility for the store in the absence of the Store Manager or Assistant Store Manager.
• Support the Store Manager in implementing company initiatives, operational procedures, and commercial strategies.
• Ensure compliance with all company policies, health & safety procedures, and operational guidelines.

Skills

Sales leadership

Team motivation

Customer service

KPI tracking

Floor operations

Staff training

Product knowledge

English fluency

Tools

POS systems

Microsoft Office

Job description

7 For All Mankind on Regent Street is seeking a Floor Manager to lead the premium denim store for 40 hours per week. You will inspire the team to deliver exceptional customer service and achieve sales targets, while maintaining the brand's luxury standards.

In this role you will coach staff, manage stock and fittings, and ensure smooth daily operations. Fluent English and a passion for fashion and denim are essential to thrive in our dynamic environment.