Luxury Client Experience Specialist

Burberry; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Burberry in the United Kingdom seeks a Luxury Client Advisor to deliver world-class service across phone, email, live chat, and social channels, tailoring experiences to individual client needs.

You will build lasting relationships by understanding preferences, providing personalised advice, and coordinating cross-functional support to create seamless, memorable moments.

Fluency in English and German is required; previous luxury retail or client services experience is preferred.

Qualifications

• Fluency in English and German is required.

Responsibilities

• Luxury Client Experience across phone, email, live chat, social platforms and other approved digital channels.
• Deliver a warm, polished, highly personalised experience using client preferences and purchase history to tailor recommendations.
• Provide a concierge-style service by anticipating needs and coordinating support across the business.
• Demonstrate empathy, discretion and sound judgement when supporting high-value clients and handling sensitive matters.
• Represent Burberry as a trusted brand ambassador in every interaction.
• Build and manage a portfolio of clients with regular contact to support retention and loyalty.
• Take ownership of client cases from first contact through resolution and follow-up.
• Resolve enquiries and complaints with accuracy and appropriate urgency.
• Collaborate with internal partners to handle escalated or complex cases.

Skills

English

German

Job description

Burberry in the United Kingdom seeks a Luxury Client Advisor to deliver world-class service across phone, email, live chat, and social channels, tailoring experiences to individual client needs.

You will build lasting relationships by understanding preferences, providing personalised advice, and coordinating cross-functional support to create seamless, memorable moments.

Fluency in English and German is required; previous luxury retail or client services experience is preferred.