Luxury Client Experience Advisor

OTB; Greater London; Sur place; GBP 17 000 - 21 000; Plein temps

Résumé du poste

Diesel in London is seeking a caring, authentic sales associate who puts the client at the center of every decision and delivers an exceptional in-store experience. You will master storytelling, engage customers, drive cross-selling, and maintain high visual standards while handling payments and stock procedures.

Relocation to London is a plus. If you have experience in fashion luxury retail, strong communication, and a commercial mindset, this role offers opportunities to grow within a premium

Qualifications

• Experience in sales, preferably in fashion luxury/retail.
• Passionate about retail and client service.
• Strong communication skills.
• Willing to relocate; digitally aware.

Responsabilités

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all times
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

Connaissances

Client service

Sales

Communication

Retail luxury

Description du poste

Diesel in London is seeking a caring, authentic sales associate who puts the client at the center of every decision and delivers an exceptional in-store experience. You will master storytelling, engage customers, drive cross-selling, and maintain high visual standards while handling payments and stock procedures.

Relocation to London is a plus. If you have experience in fashion luxury retail, strong communication, and a commercial mindset, this role offers opportunities to grow within a premium