Luxury Client Advisor: Crafting Dream Experiences

LVMH Group; Manchester; On-site; GBP 22,000 - 42,000; Full time

Benefits offered by this job

Global benefits including adoption and

Parental leave

Pension plans

Medical, dental, and eyecare

Paid time off

Job summary

Tiffany & Co. in Manchester seeks a Tiffany Client Advisor to welcome clients and drive store sales through personalized service and luxury etiquette, delivering memorable experiences and building lasting relationships.

You will collaborate with a multidisciplinary team, uphold the brand's legacy, and work flexible hours, including weekends and holidays, to meet sales goals while embracing an inclusive, client-centric approach.

Qualifications

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality).
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Thoughtful and service-oriented with knowledge of luxury etiquette.
• Experienced in deploying sales strategies and clienteling initiatives.
• Digitally-savvy and at ease with omnichannel tools.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceedsales objectivesandKPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance withTiffany and LVMHprocedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients andteam members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Skills

Luxury retail sales

Clienteling

Omnichannel sales

Strong communication

Interpersonal skills

POS systems

Microsoft Outlook

Multilingual

Education

College/university degree

Graduate Gemologist degree or GIA coursework

Tools

POS systems

Client tracking systems

Microsoft Outlook/Email

Omnichannel tools

Job description

Tiffany & Co. in Manchester seeks a Tiffany Client Advisor to welcome clients and drive store sales through personalized service and luxury etiquette, delivering memorable experiences and building lasting relationships.

You will collaborate with a multidisciplinary team, uphold the brand's legacy, and work flexible hours, including weekends and holidays, to meet sales goals while embracing an inclusive, client-centric approach.