Luxury Café GM: Lead & Elevate Service Excellence

Compass Group UK; Hounslow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Contributory pension scheme

Career pathways and MyLearning

Digital GP and wider healthcare

Travel discounts with major brands

Staff discounts with retailers

Cinema tickets discounts

Cash rewards program

Wellness and fitness classes

Family and friend discounts

Job summary

Compass Group UK&I is seeking an experienced General Manager to lead a luxury café operation at Heathrow. You will drive exceptional guest experiences, mentor a high‑performing team and own day‑to‑day operations with a focus on service excellence and financial performance.

You will manage budgets, staffing and standards, maintaining a premium ambience and proactive client relationships to deliver memorable dining experiences for guests and key stakeholders.

Qualifications

• Minimum of 2 years' experience as a General Manager in a premium café, restaurant or luxury hospitality environment.
• Proven track record of managing busy, high‑quality food & beverage operations.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent commercial awareness including budgets, labour costs and financial performance.

Responsibilities

• Lead and develop a team of approximately 20 across front‑of‑house and culinary operations.
• Maintain high standards of food presentation, service and guest experience.
• Manage operational budgets, labour costs, forecasting and financial performance.
• Build strong relationships with clients, guests and key stakeholders, delivering premium hospitality.

Skills

Team leadership

Guest experience

Budgets & cost control

Staff recruitment & training

Operational excellence

Job description

Compass Group UK&I is seeking an experienced General Manager to lead a luxury café operation at Heathrow. You will drive exceptional guest experiences, mentor a high‑performing team and own day‑to‑day operations with a focus on service excellence and financial performance.

You will manage budgets, staffing and standards, maintaining a premium ambience and proactive client relationships to deliver memorable dining experiences for guests and key stakeholders.