Luxury Restaurant GM | Guest Experience & Ops Lead

Roe Restaurant; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Learning and development (WSET)

Wellbeing initiatives

Reward and recognition

Free welcome lunch for you and a guest

Staff discounts 50%

Friends & Family 25% discount

Supplier trips

Staff meals

Increased holiday entitlement

Enhanced parental leave

Sabbaticals

Fowl Mouth pop-up venue opportunities

Job summary

OXO Tower Restaurant, Bar and Brasserie in London seeks an exceptional General Manager to lead the front-of-house and operations, delivering outstanding hospitality, strong team leadership, and financial success.

You will drive service standards, manage a large team, collaborate with Head Chef, and uphold health and safety, licensing, and guest experience in a landmark venue overlooking the River Thames.

Qualifications

• Proven experience as a General Manager in a high-end restaurant.
• Minimum 2–3 years as GM in a high-volume setting.
• Strong leadership with large teams and guest focus.
• Commercial acumen with budgeting and cost control.

Responsibilities

• Lead and develop the front-of-house team to excellence.
• Ensure seamless daily operations and high service standards.
• Drive profitability through budgeting and revenue optimisation.
• Maintain supplier relationships and ingredient quality.
• Collaborate with Head Chef to refine guest experience.
• Ensure health and safety, licensing and standards compliance.
• Oversee a large team with strong leadership and structure.

Skills

General Manager experience

Leadership

Hospitality mindset

Budgeting

Cost control

Team development

Job description

OXO Tower Restaurant, Bar and Brasserie in London seeks an exceptional General Manager to lead the front-of-house and operations, delivering outstanding hospitality, strong team leadership, and financial success.

You will drive service standards, manage a large team, collaborate with Head Chef, and uphold health and safety, licensing, and guest experience in a landmark venue overlooking the River Thames.