Luxury Butler Services & In-Room Dining Director

Cambridge House; England; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Cambridge House is seeking a Director of Butler Services & In-Room Dining to shape the luxury guest experience during its pre-opening phase.

You will establish service standards, recruit and train a high-calibre team, and oversee In-Room Dining operations, balance commercial goals with uncompromising hospitality, and collaborate across departments to deliver an effortless guest journey.

Qualifications

• Significant experience in luxury hospitality, with a strong background in Butler services or In-Room Dining.
• Experience in a pre-opening environment would be highly advantageous.
• Excellent knowledge of luxury food and beverage service, guest preference management and UK regulations.
• Inspiring, developing and supporting team members in an inclusive environment.
• Exceptional communication, emotional intelligence and discretion.
• Attention to detail and a genuine passion for personalised hospitality.
• Commercial acumen to turn ideas into results.
• The right to work in the UK.

Responsabilités

• Shape and deliver distinctive Butler and In Room Dining experiences that reflects the character, elegance and individuality of Cambridge House.
• Support in the pre-opening journey, establishing service standards, operating procedures, recruitment, training and opening plans.
• Create personalised guest experiences through thoughtful anticipation, discreet service and memorable touches that feel effortless.
• Oversee all aspects of In‑Room Dining, from order management to presentation, delivery, service quality and commercial performance.
• Work closely with Culinary, Housekeeping, Front Office and other departments to ensure a smooth and seamlessly coordinated guest journey.
• Inspire and develop team members, creating a welcoming culture built on collaboration, individuality, kindness and shared pride.
• Help to establish engaging training programmes that bring the Cambridge House service philosophy to life and equip team members to deliver exceptional hospitality.
• Assist in managing departmental budgets, payroll, revenue, inventory and performance, balancing commercial success with uncompromising service standards.
• Champion guest satisfaction, food safety, allergen management, confidentiality and continuous improvement.
• Play an integral role in preparing Cambridge House for its opening, ensuring every detail is ready to welcome our first guests.

Connaissances

Luxury hospitality

Pre-opening experience

Service leadership

F&B service knowledge

Communication skills

Discretion & empathy

Commercial acumen

UK work rights

Description du poste

Cambridge House is seeking a Director of Butler Services & In-Room Dining to shape the luxury guest experience during its pre-opening phase.

You will establish service standards, recruit and train a high-calibre team, and oversee In-Room Dining operations, balance commercial goals with uncompromising hospitality, and collaborate across departments to deliver an effortless guest journey.