Director Of Butler Services & In-Room Dining

Cambridge House; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

Cambridge House is seeking a Director of Butler Services & In-Room Dining to shape the luxury guest experience during its pre-opening phase.

You will establish service standards, recruit and train a high-calibre team, and oversee In-Room Dining operations, balance commercial goals with uncompromising hospitality, and collaborate across departments to deliver an effortless guest journey.

Qualifications

• Significant experience in luxury hospitality, with a strong background in Butler services or In-Room Dining.
• Experience in a pre-opening environment would be highly advantageous.
• Excellent knowledge of luxury food and beverage service, guest preference management and UK regulations.
• Inspiring, developing and supporting team members in an inclusive environment.
• Exceptional communication, emotional intelligence and discretion.
• Attention to detail and a genuine passion for personalised hospitality.
• Commercial acumen to turn ideas into results.
• The right to work in the UK.

Responsibilities

• Shape and deliver distinctive Butler and In Room Dining experiences that reflects the character, elegance and individuality of Cambridge House.
• Support in the pre-opening journey, establishing service standards, operating procedures, recruitment, training and opening plans.
• Create personalised guest experiences through thoughtful anticipation, discreet service and memorable touches that feel effortless.
• Oversee all aspects of In‑Room Dining, from order management to presentation, delivery, service quality and commercial performance.
• Work closely with Culinary, Housekeeping, Front Office and other departments to ensure a smooth and seamlessly coordinated guest journey.
• Inspire and develop team members, creating a welcoming culture built on collaboration, individuality, kindness and shared pride.
• Help to establish engaging training programmes that bring the Cambridge House service philosophy to life and equip team members to deliver exceptional hospitality.
• Assist in managing departmental budgets, payroll, revenue, inventory and performance, balancing commercial success with uncompromising service standards.
• Champion guest satisfaction, food safety, allergen management, confidentiality and continuous improvement.
• Play an integral role in preparing Cambridge House for its opening, ensuring every detail is ready to welcome our first guests.

Skills

Luxury hospitality

Pre-opening experience

Service leadership

F&B service knowledge

Communication skills

Discretion & empathy

Commercial acumen

UK work rights

Job description

Job Description

As Director of Butler Services & In-Room Dining, you will be shaping two of the most personal expressions of the Cambridge House experience. From the quiet theatre of bespoke butler service to the curation of exceptional dining in the privacy of a guest’s room, you will create experiences that feel effortless and intuitive. Joining us in our pre-opening phase, you will help to shape the vision, establish the standards and bring together a team of exceptional individuals who share a genuine appreciation for the art of looking after people. Combining imagination, commercial acumen and a natural instinct for service, you will help define not only how Cambridge House is experienced, but what it feels like to belong.

Key Responsibilities:

• Shape and deliver distinctive Butler and In Room Dining experiences that reflects the character, elegance and individuality of Cambridge House.

• Support in the pre-opening journey, establishing service standards, operating procedures, recruitment, training and opening plans.

• Create personalised guest experiences through thoughtful anticipation, discreet service and memorable touches that feel effortless.

• Oversee all aspects of In‑Room Dining, from order management to presentation, delivery, service quality and commercial performance.

• Work closely with Culinary, Housekeeping, Front Office and other departments to ensure a smooth and seamlessly coordinated guest journey.

• Inspire and develop team members, creating a welcoming culture built on collaboration, individuality, kindness and shared pride.

• Help to establish engaging training programmes that bring the Cambridge House service philosophy to life and equip team members to deliver exceptional hospitality.

• Assist in managing departmental budgets, payroll, revenue, inventory and performance, balancing commercial success with uncompromising service standards.

• Champion guest satisfaction, food safety, allergen management, confidentiality and continuous improvement.

• Play an integral role in preparing Cambridge House for its opening, ensuring every detail is ready to welcome our first guests.

Qualifications

• Significant experience in luxury hospitality, with a strong background in Butler services or In-Room Dining.

• Experience in a pre-opening environment would be highly advantageous.

• Excellent knowledge of luxury food and beverage service, guest preference management and relevant UK hospitality regulations.

• A natural ability to inspire, develop and support team members, creating an inclusive environment where everyone feels valued.

• Exceptional communication, emotional intelligence and discretion, with the confidence to handle complex requests with warmth and composure.

• A keen eye for detail, a genuine passion for personalised hospitality and the commercial acumen to turn ambitious ideas into consistent results.

• The right to work in the UK.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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