Director, In-Room Dining & Butler Services

Cambridge House, Auberge Collection; Greater London; Sur place; GBP 120 000 - 180 000; Plein temps

Résumé du poste

Cambridge House, Auberge Collection in London is seeking a Director of Butler Services & In-Room Dining to shape two of the property’s most personal expressions of hospitality. You will lead bespoke in-room dining and the Butler team during the pre-opening phase, crafting experiences that feel effortless and intuitive.

Working with Culinary, Housekeeping and Front Office, you will establish standards, train colleagues and manage the opening plan and budgets, ensuring every detail reflects the

Qualifications

• Significant experience in luxury hospitality, with a strong background in Butler services or In-Room Dining.
• Experience in a pre-opening environment would be highly advantageous.
• Excellent knowledge of luxury food and beverage service, guest preference management and relevant UK hospitality regulations.
• A natural ability to inspire, develop and support team members, creating an inclusive environment where everyone feels valued.
• Exceptional communication, emotional intelligence and discretion, with the confidence to handle complex requests with warmth and composure.
• A keen eye for detail, a genuine passion for personalised hospitality and the commercial acumen to turn ambitious ideas into consistent results.
• The right to work in the UK.

Responsabilités

• Shape and deliver distinctive Butler and In Room Dining experiences that reflects the character, elegance and individuality of Cambridge House.
• Support in the pre-opening journey, establishing service standards, operating procedures, recruitment, training and opening plans.
• Create personalised guest experiences through thoughtful anticipation, discreet service and memorable touches that feel effortless.
• Oversee all aspects of In-Room Dining, from order management to presentation, delivery, service quality and commercial performance.
• Work closely with Culinary, Housekeeping, Front Office and other departments to ensure a smooth and seamlessly coordinated guest journey.
• Inspire and develop team members, creating a welcoming culture built on collaboration, individuality, kindness and shared pride.
• Help to establish engaging training programmes that bring the Cambridge House service philosophy to life and equip team members to deliver exceptional hospitality.
• Assist in managing departmental budgets, payroll, revenue, inventory and performance, balancing commercial success with uncompromising service standards.
• Champion guest satisfaction, food safety, allergen management, confidentiality and continuous improvement.
• Play an integral role in preparing Cambridge House for its opening, ensuring every detail is ready to welcome our first guests.

Connaissances

Butler service expertise

In-Room Dining management

Pre-opening experience

Luxury hospitality knowledge

Leadership and training

UK hospitality regulations knowledge

Excellent communication

Description du poste

Cambridge House, Auberge Collection in London is seeking a Director of Butler Services & In-Room Dining to shape two of the property’s most personal expressions of hospitality. You will lead bespoke in-room dining and the Butler team during the pre-opening phase, crafting experiences that feel effortless and intuitive.

Working with Culinary, Housekeeping and Front Office, you will establish standards, train colleagues and manage the opening plan and budgets, ensuring every detail reflects the