Luxury Butler Coordinator — Personal Guest Experience

The Chancery Rosewood; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

12 complimentary room nights acrossThe

Discounts on Food & Beverage

Flexible benefits app and monthlyallow

Give days - A paid volunteering day of

Up to 16 weeks paid parental leave

Birthday day off - A paid day of leave

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood in London is seeking a Butler Coordinator to coordinate personalised guest experiences and support the efficient operation of our exclusive butler services. You will maintain guest profiles, handle requests with discretion, and work across Front Office, Housekeeping, and F&B to ensure every detail meets our high standards.

In this luxury environment you will thrive on discretion, organisation and a proactive attitude, delivering warmth and personalised service while

Qualifications

• Experience in luxury hospitality preferred.
• Excellent communication and discretion.
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate butler services activities, ensuring guest requests, arrangements and preferences are managed accurately, efficiently and discreetly.
• Build and maintain detailed guest profiles, capturing preferences, special occasions and individual requirements to enable highly personalised experiences.
• Liaise closely with Housekeeping, Food & Beverage, Concierge, Front Office and other departments to ensure seamless delivery of guest experiences across all touchpoints.
• Respond promptly and professionally to guest enquiries and requests, ensuring solutions are delivered with warmth, care and attention to detail.
• Coordinate bespoke guest arrangements, including amenities, in-room dining experiences, celebrations, special occasions and personalised services.
• Maintain the highest standards of confidentiality and discretion when handling guest information and sensitive requests.
• Support continuous improvement within butler services through proactive communication, collaboration and a commitment to operational excellence.

Job description

The Chancery Rosewood in London is seeking a Butler Coordinator to coordinate personalised guest experiences and support the efficient operation of our exclusive butler services. You will maintain guest profiles, handle requests with discretion, and work across Front Office, Housekeeping, and F&B to ensure every detail meets our high standards.

In this luxury environment you will thrive on discretion, organisation and a proactive attitude, delivering warmth and personalised service while