Luxury Butler - 24/7 Elite Guest Experience Expert

Oetker Hotels; Greater London; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Discounted chiropodist and massage

Preferential room rate for you and a</

Social and sports activities

Job summary

The Lanesborough welcomes a dedicated Butler to join its award-winning team in London. You will manage guest amenities and anticipate needs, delivering personalised, discreet service in a historic luxury hotel setting.

Ideal candidates bring experience in 5-star luxury environments, exceptional English communication, grooming standards, and a passion for outstanding guest experiences. Availability for 24-hour rosters is required.

Qualifications

• Excellent command of English; second language preferred.
• Immaculate grooming standards.
• Strong knowledge of emotional intelligence, body language and non-verbal communication.
• Ability to work with minimum supervision.
• Drive for excellent customer service.

Responsibilities

• Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay.
• Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest history using Opera system and the Butler private log.

Skills

Excellent English

Second language preferred

Grooming standards

Emotional intelligence

Body language

Non-verbal communication

Customer service excellence

Job description

The Lanesborough welcomes a dedicated Butler to join its award-winning team in London. You will manage guest amenities and anticipate needs, delivering personalised, discreet service in a historic luxury hotel setting.

Ideal candidates bring experience in 5-star luxury environments, exceptional English communication, grooming standards, and a passion for outstanding guest experiences. Availability for 24-hour rosters is required.