Luxury Beauty Account Manager – Lead & Elevate the Team

Chanel Inc.; Glasgow; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Retail Discounts

Employee Assistance Program

Discounts on CHANEL products

Extra Holidays

Job summary

CHANEL is seeking an Account Manager at our Glasgow counter to lead a dynamic team and uphold the brand’s luxury standards. You will manage day-to-day counter operations, coach staff, and drive client relationships while delivering exceptional service aligned with CHANEL’s values.

You will collaborate with the Business Manager to forecast performance, develop promotional strategies, and maintain product excellence in fragrance, makeup and skincare.

Qualifications

• Experience in luxury or premium retail; proven leadership in a counter/team environment.
• Strong ability to coach, develop and inspire a diverse team.
• Passion for creating memorable client experiences and high service standards.

Responsibilities

• Lead a high-performing team and drive onboarding and training to ensure product knowledge and service excellence.
• Contribute to business planning, forecast performance, and develop growth strategies with retail partners.
• Oversee day-to-day counter operations, stock monitoring, and brand standards across events and activations.
• Deliver exceptional client experiences and nurture long-term client relationships to drive loyalty.
• Collaborate with cross-functional teams to align on performance goals and brand initiatives.

Skills

Leadership

Clienteling

Retail Management

Business Acumen

Coaching

Job description

CHANEL is seeking an Account Manager at our Glasgow counter to lead a dynamic team and uphold the brand’s luxury standards. You will manage day-to-day counter operations, coach staff, and drive client relationships while delivering exceptional service aligned with CHANEL’s values.

You will collaborate with the Business Manager to forecast performance, develop promotional strategies, and maintain product excellence in fragrance, makeup and skincare.