Luxury Account Manager: Lead Sales & Customer Experience

LVMH; City of Edinburgh; Hybride; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Brand discounts

Competitive salary package

Résumé du poste

Guerlain in Edinburgh seeks an Account Manager to embody Guerlain values and drive sales excellence while delivering exceptional customer service. You will plan and manage objectives, develop your team, and place customer experience at the heart of every action.

Reporting to your Line Manager, you will implement strategy, monitor KPIs, recruit and coach staff, and ensure flawless back-office operations to sustain Guerlain’s luxury brand standards.

Qualifications

• Demonstrated customer service excellence.
• Strong interpersonal communication with teams and customers.
• Ability to coach, lead, and develop staff.
• Excellent organizational and scheduling capabilities.

Responsabilités

• Develop a unique customer experience and impeccable service by setting an example for your teams.
• Apply Guerlain's sales method to drive customer satisfaction and loyalty.
• Recruit, develop and retain customers across the store network.
• Monitor retail KPIs and ensure rapid resolution of disputes and complaints.

Connaissances

Customer service excellence

Interpersonal skills

Leadership / coaching

Organizational skills

Sales mindset

Outils

Office Suite

Business management software

Description du poste

Guerlain in Edinburgh seeks an Account Manager to embody Guerlain values and drive sales excellence while delivering exceptional customer service. You will plan and manage objectives, develop your team, and place customer experience at the heart of every action.

Reporting to your Line Manager, you will implement strategy, monitor KPIs, recruit and coach staff, and ensure flawless back-office operations to sustain Guerlain’s luxury brand standards.