Luxe Store Manager - Luxury Beauty Leader

Loreal; Glasgow; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary & commission

Staff product perks

30 days holiday including bank hols

Health and wellness benefits

Referral bonus program

Sustainability initiatives

Job summary

L’Oréal Luxe is seeking a Store Manager to lead and develop the store team, delivering a world-class luxury service experience and driving performance across its brands. You will coach staff, manage recruitment, and ensure brand standards while building strong relationships with store stakeholders.

You will monitor sales, plan events, and execute growth strategies to exceed targets, while maintaining impeccable counter presentation and stock control in a competitive luxury retail environment.

Responsibilities

• Deliver a world class Luxury Service Experience: ensure the team delivers exceptional customer service across all brands and touchpoints in-store.
• Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Confidently demonstrate products, share brand history, and offer tailored product knowledge to meet customer needs across categories and beauty tech offerings.
• Inform new and existing customers about events, promotions, and brand activations; represent L’Oréal Luxe on internal and external platforms following guidelines.
• Exceeding Sales Targets: develop and execute retail plans to achieve and surpass store KPIs and drive long-term growth.
• Create and manage a dynamic annual calendar of events to engage customers and stimulate growth for the store portfolio.
• Drive innovation to develop new business, leveraging launches and anniversaries for impact.
• Cultivate client loyalty by building a VIP customer base and driving repeat business.
• Lead recruitment and selection for Beauty Advisors and onboard new team members with comprehensive training.
• Provide regular coaching and feedback on productivity, service levels, product knowledge, and selling skills.
• Monitor performance and address underperformance with effective strategies.
• Maintain counter standards and brand VM guidelines, ensuring a luxury retail environment and hygiene.
• Complete daily and weekly administrative tasks using Tamigo/One Retail, and manage stock levels and tester/PLV as part of operations.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

L’Oréal Luxe is seeking a Store Manager to lead and develop the store team, delivering a world-class luxury service experience and driving performance across its brands. You will coach staff, manage recruitment, and ensure brand standards while building strong relationships with store stakeholders.

You will monitor sales, plan events, and execute growth strategies to exceed targets, while maintaining impeccable counter presentation and stock control in a competitive luxury retail environment.