Luxe Beauty Team Leader: Elevate Store Experience

L'Oréal; Aberdeen City; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary & commission

Staff product perks

30 days holiday

Health & wellness benefits

Referral bonuses

Sustainability initiatives

Job summary

L’Oréal Luxe is seeking a One Luxe Team Manager to lead and develop a store team, delivering world-class luxury service and exceeding retail targets. You will coach staff, maintain brand standards, and drive growth across luxury brands while building strong relationships with store leadership.

The role emphasizes brand ambassador responsibilities, staff recruitment, onboarding, and running a dynamic events calendar to elevate customer experiences.

Responsibilities

• Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• CULTIVATING CLIENT LOYALTY: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

L’Oréal Luxe is seeking a One Luxe Team Manager to lead and develop a store team, delivering world-class luxury service and exceeding retail targets. You will coach staff, maintain brand standards, and drive growth across luxury brands while building strong relationships with store leadership.

The role emphasizes brand ambassador responsibilities, staff recruitment, onboarding, and running a dynamic events calendar to elevate customer experiences.