Lux Night Manager – Private Members’ Club

The Twenty Two Group; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Service charge share

Meals on duty

Uniform provided

Discounts across properties

Pension contribution

Health assessments

Job summary

The Twenty Two is a private members' club and hotel in London seeking an experienced Night Manager to lead overnight operations, acting as the senior on duty and decision maker for emergencies, audits, and handovers. You will manage the night team across Front Desk, Security and Night Porters with discretion and calm under pressure.

Responsibilities include night audit, cash handling, and comprehensive morning handovers to the day team, while maintaining high standards of discretion,

Qualifications

• Essential: The right to work in the United Kingdom.
• Essential: Previous experience as a Night Manager, Night Duty Manager or Duty Manager within a luxury hotel or private members' club.
• Essential: Sound and independent judgement, with the confidence to make decisions without immediate support.
• Essential: Experience of night audit and of a property management system, ideally Opera.
• Essential: Strong numeracy and accuracy across billing, reconciliation and reporting.
• Essential: Calm and credible handling of emergencies, complaints and difficult behaviour.
• Essential: Excellent spoken and written English, and clear handover and reporting skills.
• Essential: Impeccable presentation and absolute discretion, particularly where high profile members and guests are concerned.
• Essential: Genuine suitability for permanent night working.

Responsibilities

• Taking charge of the property overnight as the senior manager on duty, leading the night team across Front Desk, Security and Night Porters.
• Welcoming late arrivals and departures personally, and looking after members and residents through the small hours with discretion and care.
• Completing the night audit, including revenue reconciliation, posting checks, system rollover and production of daily reporting for the Executive team.
• Managing cash handling, floats, banking and billing accuracy in line with our financial controls.
• Acting as the duty manager for all incidents overnight, including fire alarms, medical emergencies, evacuations, intruders and guest conflict, and taking the decisions those situations require.
• Conducting and overseeing building patrols, checking fire exits, plant areas, public spaces and security coverage.
• Liaising with the emergency services where necessary and recording incidents fully and accurately.
• Overseeing overnight maintenance, deep cleaning and contractor access, and minimising disruption to residents and members.
• Preparing the property for the day, including arrivals, VIP checks and readiness of public areas.
• Delivering a clear and complete handover to the morning team and to Heads of Department.
• Supporting the training, supervision and wellbeing of the night team, and contributing to rotas and performance conversations.
• Upholding fire safety, health and safety, licensing and data protection requirements at all times.

Skills

Judgement

English proficiency

Calm under pressure

Numeracy

Decision making

Discretion

Tools

Opera PMS

Job description

The Twenty Two is a private members' club and hotel in London seeking an experienced Night Manager to lead overnight operations, acting as the senior on duty and decision maker for emergencies, audits, and handovers. You will manage the night team across Front Desk, Security and Night Porters with discretion and calm under pressure.

Responsibilities include night audit, cash handling, and comprehensive morning handovers to the day team, while maintaining high standards of discretion,