Lux Night Front Desk Agent - Guest-First Stays

LGH Hotels Management Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Legal advice

Financial advice

Counseling sessions

Hospital benefits

Cycle to work

Wellbeing resources

Recipe ideas

Active living tips

Wellbeing podcasts

Breathing exercises

24/7 support line

Team rewards

Free meals

Job summary

The Sanderson London and St Martins Lane London, part of Morgans Originals, are seeking a Night Front Desk Agent to be the face of the hotel during twilight hours. You will manage late check-ins and early departures with a guest-first approach and professional discretion.

Responsibilities include night audit, guest inquiries, safety, and coordination with housekeeping and security to ensure seamless overnight operations.

Qualifications

• Front desk or night audit experience in a luxury or lifestyle hotel.
• Guest-first mindset and reassuring, professional presence.
• Strong attention to detail and excellent communication skills.
• Confidence with hotel systems and basic financial procedures.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsibilities

• Welcome and assist guests with check-ins, check-outs, and overnight requests.
• Monitor the lobby and front-of-house areas for calm and security.
• Handle night audit procedures and prepare reports for the morning team.
• Respond to guest queries with professionalism and warmth.
• Coordinate with housekeeping, security, and early-morning teams for smooth transitions.

Skills

Front desk experience

Night shift experience

Guest service mindset

Attention to detail

Communication skills

Familiarity with hotel systems

Flexibility for nights/weekends/hols

Job description

The Sanderson London and St Martins Lane London, part of Morgans Originals, are seeking a Night Front Desk Agent to be the face of the hotel during twilight hours. You will manage late check-ins and early departures with a guest-first approach and professional discretion.

Responsibilities include night audit, guest inquiries, safety, and coordination with housekeeping and security to ensure seamless overnight operations.