Hotel Front Desk Pro: Guest Experience & Growth

Stanneylands; Wilmslow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Profit share bonus

Food & drink discount

Tip payout

Stay discounts

Wellbeing support

Development programmes

Parental policies

BenefitHub access

Job summary

JW Lees is seeking a Hotel Receptionist to join our team. You will meet and greet guests, manage bookings across multiple channels and ensure smooth check-in/check-out. You will handle room allocations, queries, and payments while maintaining system data and occupancy levels.

Join a historic, family-owned hospitality group with a strong focus on guest experience, career development, and a supportive working environment across pubs, inns and hotels.

Qualifications

• Meet and greet guests and visitors to the Hotel.
• Manage face to face, online and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Responsibilities

• Meet and greet guests and visitors to JW Lees hotels.
• Manage face-to-face, online and telephone bookings.
• Check reservations and allocate rooms.
• Handle guest queries and requirements.
• Check guests in and out of the hotel.
• Prepare restaurant reservations.
• Maintain occupancy levels on the computer system.
• Manage the computer system including room rates and changes.
• Deal with customer requirements, complaints and service issues.
• Handle cash and card payments.
• Ensure a safe working environment; report hazards or maintenance defects.

Job description

JW Lees is seeking a Hotel Receptionist to join our team. You will meet and greet guests, manage bookings across multiple channels and ensure smooth check-in/check-out. You will handle room allocations, queries, and payments while maintaining system data and occupancy levels.

Join a historic, family-owned hospitality group with a strong focus on guest experience, career development, and a supportive working environment across pubs, inns and hotels.