Lung Cancer Screening Appointments Coordinator

Cddft; Newfield; Remote; GBP 21,000 - 27,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is offering a fixed-term 12-month maternity leave cover for a Lung Cancer Screening Appointments Administrator at Chester-le-Street Community Hospital, 37.5 hours per week.

You will contact patients to arrange appointments, book and reallocate appointments in the LCSP system, handle short notice cancellations, and respond to appointment queries by phone or letter.

Qualifications

• GCSE Maths and English or equivalent required.
• Experience working in an NHS environment is desirable.
• Experience in call centre or appointment booking is advantageous.
• Experience using computerised booking systems for appointments is desirable.

Responsibilities

• Call and invite eligible patients to take part in lung cancer screening following the script.
• Build clinics and appointment templates in the LCSP booking system.
• Book new and review appointments as directed by the lead nurse.
• Re-allocate appointments from Reserve Worklists.
• Contact patients by telephone for short notice cancellations and reallocate accordingly.
• Rebook patients from cancelled clinics and notify them by phone or letter.
• Adhere to Trust policies and timescales and maintain demographics data.
• Take calls from LSCP participants and document messages for clinical action.

Skills

Communication skills

Telephone etiquette

Organisation

Confidentiality

Teamwork

MS Office

NHS experience

Education

GCSE Maths & English

NVQ 3 Administration/Customer Care

Tools

NHS patient administration systems

Booking systems (LCSP)

Job description

County Durham & Darlington NHS Foundation Trust is offering a fixed-term 12-month maternity leave cover for a Lung Cancer Screening Appointments Administrator at Chester-le-Street Community Hospital, 37.5 hours per week.

You will contact patients to arrange appointments, book and reallocate appointments in the LCSP system, handle short notice cancellations, and respond to appointment queries by phone or letter.