Luggage Porter / Doorman

...At Sloane; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a prestigious 5-star luxury boutique hotel in Chelsea as a Luggage Porter / Doorman. You will be responsible for providing exceptional service to guests, ensuring a welcoming atmosphere, and assisting with luggage and inquiries. This role offers a competitive salary and numerous benefits, including increased holiday allowance and a contributory pension scheme.

Benefits

Increased holiday allowance

Complimentary meal while on duty

Health Plan

Optical cost reimbursement

Discounts on shopping and cinema tickets

Access to a 24/7 GP advice line

Employee referral program

Contributory pension scheme

Learning and development opportunities

Qualifications

• At least 1 year of experience in a similar role within the hotel industry.
• Physical ability to handle luggage efficiently.
• Good command of spoken English.

Responsibilities

• Provide a warm and professional welcome to guests.
• Assist with luggage requirements and inquiries.
• Maintain cleanliness in the hotel entrance and lobby.

Skills

Organizational skills

Customer service

Communication

Job description

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Join to apply for the Luggage Porter / Doorman role at ...At Sloane

• Salary up to £35,500 (£17.00 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.
  
  

Position: Luggage Porter / Doorman

What will I get?

• Salary up to £35,500 (£17.00 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.
  
  

What will I be doing?

As a Luggage Porter / Doorman your role will involve providing a warm and welcoming experience to guests. You will be responsible for efficient and courteous welcome and departure services while ensuring the department operates in an organised manner. Your key duties and responsibilities will include:

• Providing a warm and professional welcome and farewell to all guests and visitors in a polite, friendly manner.
• Handling all inquiries and queries regarding the hotel and the surrounding area in a helpful and courteous manner.
• Having a good knowledge of the hotel's services, products, and facilities.
• Communicating all relevant issues and information during the daily handover for each shift.
• Assisting guests with their luggage requirements, such as storage or room delivery, upon arrival and departure.
• Collecting and delivering guest luggage.
• Helping guests with loading and unloading their luggage to and from taxis, coaches, and other vehicles.
• Obtaining taxis for guests and directing chauffeurs waiting for passengers to the taxi waiting area.
• Delivering parcels, incoming messages, mail, and laundry to guest rooms as needed.
• Demonstrating a good knowledge of parking regulations and restrictions around the hotel and directing guests to the nearest available public parking.
• Being aware of VIPs, corporate and regular guest arrivals, and ensuring their requirements are anticipated and met.
• Demonstrating knowledge of all local attractions and landmarks.
• Establishing and maintaining good working relationships with other departments to ensure prompt and seamless resolution of any issues/queries.
• Keeping the hotel entrance, luggage room, and lobby areas tidy, clean, and well-maintained, and reporting any hazards or maintenance issues to the manager on duty.
• Being able to cover night shifts and assist with other duties during holidays, absences, and potential shift coverages.
• When covering night shifts, ensuring all requests/enquiries such as room moves, light cleaning duties, replenishing amenities in the room, and deliveries are carried out as required.
• Remaining vigilant and reporting any security issues to the Manager on duty and/or Security.
• Being responsible for evacuation procedures in cases of emergency and acting as the first point of contact for guests.
• Always adhering to all company policies, procedures, and licensing laws.
• Reporting any maintenance issues/requirements in the workplace to the Manager on duty.
• Complying with statutory and legal requirements for fire and health and safety regulations.
• Undertaking any other reasonable tasks and specific projects requested by management.
• Being a hotel ambassador and ensuring that our guests consider and respect the good neighbourhood
  
  

What are we looking for?

We are seeking a dedicated and experienced individual to join our team as a Luggage Porter / Doorman. The ideal candidate will have:

• At least 1 year of experience in a similar role within the hotel industry or luxury guest services environment.
• The physical ability to move around the hotel frequently and handle luggage efficiently.
• Strong organizational skills and the ability to think quickly and adapt to changing situations.
• A good command of spoken English to communicate effectively with guests and colleagues.
• A willingness to work a flexible schedule that meets the needs of the business.
  
  

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

• Upon successful completion of the probation period
• The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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