Lead Patient Access Associate

Care New England Health System; Warwick; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support Patient Access Services. This role involves assisting supervisors in managing daily operations, training new staff, and ensuring quality standards are met. The ideal candidate will have a strong background in medical terminology and experience in staff training. You will play a vital role in maintaining workflow efficiency and addressing any issues that arise. Join a team that values innovation and excellence in patient care, where your contributions will directly impact the quality of services provided.

Qualifications

• 5 years of experience as a Registration Representative or equivalent.
• Strong written and oral communication skills are necessary.

Responsibilities

• Assist Supervisors with monitoring daily activities and staff assignments.
• Train new staff in computer systems and workflow processes.
• Monitor and support users in multiple computer applications.

Skills

Medical Terminology

Staff Training

Written Communication

Oral Communication

Computer Applications

Education

High School Diploma

Tools

Spreadsheet Applications

Word Processing Applications

Job description

Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications.

Responsibilities

1. Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts, and distributing work to maintain appropriate work and patient flow.
2. Under the direction of Supervisors, train new staff in computer systems and workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, ensuring documentation of competency.
3. Monitor and support users in multiple computer applications.
4. Serve as a reference for staff to answer questions, identify issues, and ensure quality standards are met.
5. Assist in ensuring accurate collection of demographic, fiscal, and scheduling information by completing quality reviews. Monitor staff productivity daily.
6. Proactively identify inter- and intra-departmental process and communication breakdowns.
7. Provide recommendations to update and maintain department procedures.
8. Resolve or escalate patient, payer, staff, and physician concerns.
9. Assist Supervisor in compiling staff performance reviews.
10. Perform all other related duties as assigned.

Job Qualifications and Specifications

High School diploma and 5 years of experience as a Registration Representative or equivalent are required. Working knowledge of medical terminology and strong written and oral communication skills are necessary. Experience in computer applications, staff training, and development of educational materials is required. Spreadsheet and word processing applications are preferred.

Care New England Health System (CNE) and its member institutions — Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group — are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and offering renowned services and innovative programs to engage in important health discussions.

Americans with Disabilities Act Statement: External and internal applicants, as well as incumbents who become disabled, must be able to perform essential job functions either unaided or with reasonable accommodation, to be determined on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees are expected to conduct themselves in accordance with the ethical standards of the organization, including hospital policies, mission, vision, and values.