Luggage Porter

Sarova Rembrandthotel; United Kingdom; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Wagestream – flexible access to earned

A paid day off for your birthday

24/7 Employee Assistance Programme

Saroving Rewards

Employee appreciation events

Family & Friends Accommodation rates &

employee F & B discounts

Training and development

Job summary

The Rembrandt is seeking a well presented Luggage Porter with strong communication and social skills. This customer-facing role focuses on delivering a friendly, efficient and professional service to guests, helping ensure a memorable stay.

Key duties include welcoming guests, handling luggage, arranging taxis, and assisting with parcels, while maintaining a warm and professional demeanor throughout shifts from 7am to 11pm as part of a flexible rota.

Qualifications

• Must be over 21 with a full EU driving licence and a clean driving record.
• Physical ability to lift and carry a large suitcase without aid.
• Smart, well groomed appearance.
• Warm, friendly and professional manner with good spoken English.
• Previous customer-focused role experience; hotel experience preferred.

Responsibilities

• Welcome guests in the Front Hall as they arrive at the hotel.
• Take luggage from taxis and cars and carry to guest bedrooms.
• Call taxis for guests and assist with luggage on departure.
• Deliver parcels internally and to the Post Office.
• Park company and guest cars in the local car park.
• Provide local directions and guest tips.

Skills

Customer service

English proficiency

Professional appearance

Security awareness

Team player

Job description

We are seeking a well presented Luggage Porter with good communication and excellent social skills.

Our Concierge team plays a key role in providing a friendly, efficient and professional service to our guests, encouraging them to return to our hotel again and again. Being in a customer - facing role, means you are a confident well presented and security conscious individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that are why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Rembrandt’s team?

At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As Luggage Porter you will have...

• Applicants MUST be over 21 with a full EU driving licence with a clean driving record
• The physical ability to lift and carry a large suitcase a distance, without aid.
• A smart, well groomed appearance
• A warm friendly and professional manner with good spoken English
• Previous experience of working in a customer focused role is essential and previous experience of hotels preferred.
• Flexibility to work a mixed rota of Early (7am - 3.30pm) and Late shifts (2.30pm - 11pm) 5 days a week over any 7 days on a rota.

What will I be doing as Luggage Porter?

• Based in the Front Hall, duties will include welcoming guests as they arrive at the hotel.
• Taking their luggage from taxis and cars
• Carrying luggage up and down to guest bedrooms
• Calling taxis for guest and helping them with their luggage when they depart
• Carrying & delivering parcels and boxes internally and to the Post Office
• Parking Company and guest cars in the local car park
• Providing local directions and advice to guests

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.