Luggage Porter

Edwardian Hotels London; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary hot meals

Annual complimentary night stays

Discount accommodation rates

Pension scheme enrollment

Job summary

Edwardian Hotels London is seeking a Luggage Porter for The Londoner, a 5-Star super-boutique hotel in Leicester Square, London. Join a Front of House team delivering guest services with a focus on 100% guest satisfaction and personal hospitality.

You will assist guests with luggage, promote local attractions, and liaise with reception to ensure a seamless guest experience while upholding the brand standards of Edwardian Hotels London.

Qualifications

• Customer Service experience within hospitality environment, preferably hotels.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
• Effective Team player.
• Fluent in English.

Responsibilities

• Create 100% guest satisfaction by working with the reception team and providing guest services.
• Promote the hotel and local services and attractions.
• Assist guests with luggage throughout their stay.
• Respond to customer inquiries for information.
• Assist guests in and out of vehicles; deliver messages, mail, packages, flowers, etc.
• Provide warm authentic hospitality and take personal responsibility.

Skills

Customer service

Hospitality

Local knowledge

Communication

Ownership

Team player

English fluency

Job description

Become a LondonerWelcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our cultu

We are currently recruiting for a Luggage Porter to join our Front of House team at 5-Star super-boutique The Londoner Hotel.

Overview

• The role of Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services.
• Promoting the hotel and local services and attractions.
• Assisting guests with luggage throughout their stay.
• As a Luggage Porter you respond to customer inquiries for information.
• Assist guests in and out of vehicles. Deliver phone messages, mail or packages, flowers, etc. to guest rooms.
• Give personal attention, take personal responsibility and use teamwork when providing guest service.
• Perform other duties as required to provide warm authentic hospitality.

About You

• Customer Service experience within hospitality environment, preferably hotels.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
• Effective Team player.
• Fluent in English.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of the hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.