Luggage Porter

Millennium Hotels and Resorts; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Social events

Pension Salary Sacrifice Scheme

Complimentary meals

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter to assist arriving guests with their luggage, escort them to rooms and help departing guests with luggage and transportation arrangements.

The role also involves handling messages, delivering items, assisting the Concierge on duty, and ensuring high standards of guest service in a busy 4-star setting near High Street Kensington. You will support guest needs with professionalism and a proactive, courteous attitude.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

Responsibilities

• Describe all hotel services to guests; provide other information as may be required; follows up on information requested if not known.
• Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
• Assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Perform any reasonable task as required by Concierge on duty to provide maximum guest service.
• Handle luggage for tour group check-ins in accordance with established procedures and to include use of exit buy the luggage room.

Skills

Attention to detail

Communication skills

Prioritisation

Initiative

Data confidentiality

Job description

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter who will be responsible for assisting arriving guests with their luggage, escorting them to their rooms; assists departing guests with luggage and transportation requirements, to follow-up on miscellaneous guest requests or requirements, to assist the Concierge on duty as necessary in providing guest services.

The Luggage Porter Key Responsibilities will include:

• Describe all hotel services to guests; provide other information as may be required; follows up on information requested if not known.
• Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
• Assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Perform any reasonable task as required by Concierge on duty to provide maximum guest service.
• Handle luggage for tour group check-ins in accordance with established procedures and to include use of exit buy the luggage room.

The Experience & Qualifications for Luggage Porter:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

The successful candidate will be:

• Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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