Luggage Porter

Guest Experience; City of Westminster; On-site; GBP 24,092 - 29,445; Full time

Benefits offered by this job

Competitive salary

Travel opportunities across ME hotels

Staff rates on hotel stays

Company pension scheme

Refer-a-friend bonus

28 days’ holiday

Health plan & dental cover

E-learning access

Awards programs

Perks at Work discounts

Meals on duty

Job summary

ME London is recruiting a Luggage Porter to be the first and last impression of the hotel, welcoming guests with confidence, warmth, and ME flair, ensuring arrival and departure experiences are seamless and stylish.

The role requires a valid UK driving licence, excellent knowledge of London, and fluency in English. It offers a 4 days on / 4 days off pattern, a competitive salary with service charge, and extensive career opportunities across ME properties.

Qualifications

• Valid UK driving licence.
• Passion for hospitality and delivering exceptional guest experiences.
• Strong stamina and energy — comfortable working on your feet in a fast-paced environment.
• Excellent knowledge of London, including key attractions, hotspots, and hidden gems.
• Fluent in English, both spoken and written.
• Confident communicator with a professional and positive attitude.

Responsibilities

• Welcome guests with warmth and confidence, providing assistance at all hotel entrances
• Handle guest luggage with care, efficiency, and professionalism from arrival to departure
• Deliver outstanding service while anticipating and responding to guest needs
• Assist with day-to-day Front Office operations, maintaining organisation and efficiency
• Manage guest requests, feedback, or complaints promptly and professionally
• Maintain clear communication via radio, written, and face-to-face interaction
• Adhere to all health & safety, fire safety, and security procedures
• Support regular fire safety drills and operational training
• Work collaboratively with Front Office and other departments to ensure seamless service

Skills

Driving licence

English fluency

Guest service

Hospitality knowledge

Job description

Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Luggage Porter

Department: Concierge Location: ME London Hotel, WC2R 1HA Brand: ME by Meliá Package: Up to £26,769 per year + Service Charge Working Pattern: 4 days on / 4 days off

About ME London

ME by Meliá is a collection of hotels where culture, lifestyle, and the ME People community come together to create a distinctive and vibrant identity. Each hotel is deeply connected to its destination, acting as a social hub that brings together music, art, design, fashion, and gastronomy.

ME London is bold, expressive, and energetic — a place for people with personality, confidence, and a passion for unforgettable guest experiences. If you are stylish, switched on, and love being at the heart of city life, ME London is the place for you.

What’s in it for you?

• Competitive salary up to £26,600 + service charge
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Meals on duty

Mission

As Luggage Porter, you will be the first and last impression of ME London. You will welcome guests with confidence, warmth, and ME flair, ensuring their arrival and departure experiences are seamless, stylish, and memorable. Your energy, professionalism, and attention to detail will play a vital role in delivering exceptional guest journeys.

Key Responsibilities – Guest Experience Excellence

• Welcome guests with warmth and confidence, providing assistance at all hotel entrances
• Handle guest luggage with care, efficiency, and professionalism from arrival to departure
• Deliver outstanding service while anticipating and responding to guest needs
• Assist with day-to-day Front Office operations, maintaining organisation and efficiency
• Manage guest requests, feedback, or complaints promptly and professionally
• Maintain clear communication via radio, written, and face-to-face interaction
• Adhere to all health & safety, fire safety, and security procedures
• Support regular fire safety drills and operational training
• Work collaboratively with Front Office and other departments to ensure seamless service

What we’re looking for

• Valid UK driving licence
• Passion for hospitality and delivering exceptional guest experiences
• Strong stamina and energy — comfortable working on your feet in a fast-paced environment
• Excellent knowledge of London, including key attractions, hotspots, and hidden gems
• Fluent in English, both spoken and written
• Confident communicator with a professional and positive attitude

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings something unique. We are all Very Inspiring People, connected by passion, warmth, and the desire to create exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. We believe that our differences make us stronger and help us build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

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