LRS - Supervisor

Elior Inc; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lexington Reception Services (LRS) is seeking a Supervisor to oversee daily operations at the reception areas. You will support your team, ensure excellent customer service, and help the smooth running of front desk operations.

The role requires leadership, strong communication skills, and the ability to manage scheduling, training, and daily tasks while upholding safety and quality standards across client sites in the UK.

Qualifications

• Previous supervisory or team-leading experience preferred.
• Strong leadership and communication skills.
• Customer-focused approach.
• Good organizational and problem-solving abilities.

Responsibilities

• Lead and motivate team members to deliver high standards.
• Monitor and maintain quality and safety procedures.
• Manage staff scheduling and daily tasks.
• Handle visitor queries and resolve issues promptly.
• Support training and development of team members.
• Report operational updates and challenges to management.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Team management

Customer service

Communication skills

Problem-solving

Job description

As a Supervisor, you will oversee daily operations, support your team, and ensure excellent customer service and smooth running of the Reception areas.

• Lead and motivate team members to deliver high standards
• Monitor and maintain quality and safety procedures
• Manage staff scheduling and daily tasks
• Handle visitor queries and resolve issues promptly
• Support training and development of team members
• Report operational updates and challenges to management
• Ensure compliance with company policies and procedures
• Strong leadership and communication skills
• Ability to manage and motivate a team
• Customer-focused approach
• Good organizational and problem-solving abilities
• Previous supervisory or team-leading experience preferred
• Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
• Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community., We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
• At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.