LRS - Supervisor

Colonial Group; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Job summary

Colonial Group is seeking an experienced Reception Manager to supervise the planning, organization and delivery of best-in-class front of house services at our Westminster site. You will lead the front desk and meeting room operations, build relationships with service providers, and collaborate with Facilities, Hospitality and other teams to uphold outstanding service.

This role requires a proactive, detail-oriented multitasker with strong communication and a customer-first mindset, able to

Qualifications

• Well-developed corporate reception experience.
• Professional and well presented with integrity and a positive attitude.
• Ability to multitask with urgency.
• Detail-oriented and quick without losing accuracy.
• Excellent communication skills.
• Passionate about delivering exceptional service and contributing to the team.
• Experience meeting tight deadlines in a fast-paced environment.
• Flexible and able to prioritise a busy workload.

Responsibilities

• Supervise planning, organization and execution of front of house reception service.
• Monitor reception and meeting room service to ensure procedures are followed.
• Manage daily front of house service with visibility and audits.
• Handle complaints and liaise with departments, escalate as needed.
• Coordinate catering and in-room requests, confirm bookings.
• Maintain communication between Facilities, Reception and Hospitality teams.
• Build relationships with internal and external clients.
• Optimize meeting room space for maximum usage and quality.
• Complete reports, orders and administrative tasks to high standard.
• Ensure reception service hours are covered with the Support Team Manager.
• Be aware of Health and Safety issues in Front of House.
• Train new team members and maintain confidentiality.

Skills

Reception experience

Professional presentation

Multitasking

Attention to detail

Communication skills

Customer service

Team player

Deadline-driven

Job description

What you’ll be doing…

Responsible for supervising the planning, organization and execution of best in class Reception. The role will be responsible for ensuring the successful delivery of service in all front of house areas ensuring sufficient front desk service delivery support, covering desks and service areas, building relationship with client service providers and internal community. Will support the management team in driving forward improvements in processes and systems to support the delivery of best in class service.

• Monitor the Reception, client meeting room service and the Reception performance to ensure the correct procedures are followed
• Manage the daily front of house service by being visible in all areas, auditing services and carrying out corrective on the job training as required
• Plan and organise, desk cover work of team member ensuring efficient use of time and resources ensuring service is reliably and delivered promptly
• Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to the management team accordingly and ensuring it’s documented appropriately.
• Drive forward the front of house service to support the delivery of best-in-class customer
• Ensure all requests for catering and other in-room requests are confirmed and missing information from any booking is followed up with in a professional and efficient manner
• Effective and clear communication between the Facilities, Reception and Hospitality teams is essential to ensuring all client demands are met and exceeded
• Build trusting and strong relationships with all internal and external clients, setting an example of relationship management to the team
• Optimise the client meeting room space ensuring maximum use of rooms and space, whilst ensuring the highest quality of service
• To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
• Complete all necessary reports, orders and other administrative task to the highest required standard
• Manage reception service hours ensuring areas are covered effectively and strategically and work with the Support Team Manager to ensure any absence is covered
• Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk

• Support the training of new team members and complete training checklists accordingly
• To maintain the necessary confidentiality on all Lexington Front of House and Client matters

Working Pattern:

Monday to Friday

What can you bring?

• Well-developed corporate reception experience
• Professional and well presented with integrity and a positive and can-do attitude.
• A multitasker with a sense of urgency.
• Able to work quickly whilst maintaining absolute attention to detail.
• Approachable and helpful with excellent communication skills.
• Passionate about delivering exceptional service and take responsibility for your contribution to the team.
• Experience of working to tight deadlines and in a fast-paced environment
• A flexible approach.
• Able to prioritise a busy workload.