LR224527 Retail Catering Assistant

NHS Grampian; Aberdeen City; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional health board in Scotland is seeking a Retail Assistant to provide high quality food and beverage services. The ideal candidate will have experience in customer service and food safety, and must demonstrate a commitment to care and compassion. This position involves working flexible hours, primarily during weekdays and weekends, with a focus on maintaining cleanliness and customer satisfaction.

Qualifications

• Previous experience in a fast-paced customer service role.
• Experience in food and beverage service.
• Ability to follow food safety and health & safety guidelines.

Responsibilities

• Assist in providing a high quality food and beverage service.
• Ensure cleanliness of retail units and equipment.
• Demonstrate care and compassion in customer interactions.

Skills

Customer service

Barista-style food and drink service

Retail knowledge

Basic IT skills

Tools

EPOS tills

Job description

NHS GRAMPIAN

Vacancy 1 - Retail Assistant Aroma Cart at Rotunda Entrance

Hours: 22.5 hours per week, Monday to Friday, 8.00am-12.30pm

Vacancy 2 Retail Assistant Aroma Cairngorm Cafe

Hours: 9 hours per week over Saturday & Sunday, 4.5 hours per day, covering any of the following shifts: either 8.00-12.30, 8.30-13.00, 10.30-15.00, or 15.00-19.30, on a 4-week rota. Full flexibility and availability is required at weekends for this position, as you will be working an earlier shift one day, and a late one the next.

We are looking for someone to assist the organisation in providing patients, staff and visitors with a high quality, customer focused and safe retail beverage and foodservice, by contributing to the operation and cleanliness of the Retail Units and their associated equipment whilst ensuring high levels of food safety, service and customer satisfaction.

To apply for this post, applicants must meet the following criteria:

• Previous experience working face to face with the public in a busy, fast paced customer-service centred role which meets the customer expectations.
• Experience Of Barista-style Food And Drink Service.
• Retail, food & beverage service knowledge acquired through training and experience.
• Ability to undertake & retain knowledge through induction & on-the-job training relating to HACCP, food safety, customer service and health & safety
• Customer service focused with good communication skills & attention to detail.
• Numerate, literate & practical with the ability to use initiative.
• Basic IT skills.
• Working knowledge of EPOS tills, contactless payment transactions & previous cash handling experience.
• Health & safety conscious.
• Calm, pleasant disposition.
• Person-centred with a genuine interest in working with the public.
• The ability to work well under pressure.
• The ability to follow clear instructions.

In addition to the competencies and qualifications noted above, we are looking for applicants who can demonstrate evidence to support our organisational ‘values and behaviours’ which are;

• Care & Compassion
• Dignity & Respect
• Openness, Honesty & Responsibility
• Quality & Teamwork

Applicants should be able to show enthusiasm for continuous learning and development, a professional attitude and a passion for working within the wider healthcare care team

For informal discussion, please contact: Victoria Pigot [e-mail]

Closing date for the post will be: 14th October 2025

Interview date: To Be Arranged.

To apply, please log-onto: https://apply.jobs.scot.nhs.uk

Additional Information For Candidates

You should apply for this post by completing the application process on Jobtrain.

DO NOT upload a CV as this will not be used for short listing purposes.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

NHS Grampian is a disability confident employer and is committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

NHS Grampian is an equal opportunities employer and welcomes applications from all sections of the community.