Loyalty & Rewards Specialist

Chiliz; Greater London; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading blockchain company focused on sports and entertainment! As a Loyalty & Rewards Specialist, you'll manage ticketing, hospitality, and merchandise distribution, ensuring unforgettable experiences for fans. This role offers the chance to work closely with top sports teams while leveraging your skills in event management and communication. With a flexible work environment and opportunities for growth, you'll be part of a forward-thinking organization that values creativity and collaboration. If you're ready to make an impact in the exciting world of fan engagement, this is the role for you!

Benefits

Competitive salaries

Wellness allowance

Healthcare plan

Pension plan

Flexible working environment

Qualifications

• Proven experience with ticket booking systems and coordinating rewards programs.
• Strong detail orientation for managing ticketing and hospitality processes.

Responsibilities

• Manage ticketing and merchandise distribution across Socios.com’s sports partnerships.
• Coordinate events and build relationships with hospitality teams.

Skills

Ticket booking systems

Event management

Communication skills

Problem-solving

Attention to detail

Interpersonal skills

Adaptability

Education

Experience in event coordination

Understanding of blockchain technologies

Interest in sports

Job description

ABOUT US

We’re like-minded, curious, excitable people here at Chiliz who work well in teams, spread across the globe. Chiliz is a global blockchain company, which powers Socios.com - the creators of Fan Tokens, and the popular fan rewards platform.

Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, and many more.

The curious nature of a Chilizen is what drives this company forward, and since we’re looking to grow even more, apply for your dream role today.

OUR BRANDS & CHANNELS

We are building the web3 infrastructure for sports & entertainment!

Founded in 2018, Chiliz is a blockchain provider focused on the sports and entertainment industry. We build scalable, secure blockchain-enabled solutions that supercharge fan experiences using digital assets.

$CHZ is the native digital token for the Chiliz sports & entertainment ecosystem currently powering Socios.com and the Chiliz Chain blockchain.

Socios.com is a fan engagement and rewards app that allows fans to engage with their favourite teams and clubs through digital assets known as Fan Tokens.

THE ROLE
Reporting to the Loyalty & Rewards Team Lead, the Loyalty & Rewards Specialist will be responsible for managing and executing ticketing, hospitality, and merchandise distribution across Socios.com’s extensive network of sports partnerships. This role involves ensuring seamless ticket allocation, overseeing partner merchandise logistics, and delivering once-in-a-lifetime experiences to fans and users.

Duties & Responsibilities:

• Oversee the Loyalty & Rewards operations for specified club(s) and market(s), working closely with the internal delivery team to maximise Socios.com's extensive sponsorship rights and associated events.
• Support the Loyalty & Rewards Team Lead and the wider internal delivery team to leverage Socios.com's extensive sponsorships rights and associated events;
• Work across several partner ticketing management systems and reward a large number of users with once-in-a-lifetime opportunities.
• Own the allocation and management of ticketing across all dedicated partner clubs for all matches, ensuring optimal distribution and utilisation.
• Manage the partner merchandise allocation from receiving the stock from the partnership managers to regular stock take as well as coordinating all merchandise shipments to the respective winners.
• Occasionally assist with the management of our hospitality programs from start to finish including guest hosting and event day management of our boxes and hospitality suites where relevant;
• Coordinate pitch half-time competitions and engagement activities with fans when needed;
• Build a strong working relationship with the hospitality teams at our partners and right holders;
• Management of sponsorship and events admin, including managing and updating the events calendar.
• Collaborate with internal stakeholders including but not limited to the Marketing, Sponsorships & Partnerships, Customer Service & Product Teams to guarantee a stellar and unique experience for all our users & fans;
• Traveling - the location for the role is flexible, and it will involve traveling to sponsorship events throughout the year.

Requirements:

• Proven experience with ticket booking systems and in co-ordinating rewards programmes
• Strong eye for detail to manage ticketing, hospitality, and merchandise processes accurately.
• Exceptional verbal and written communication to liaise with internal teams, partners, and stakeholders.
• Ability to adapt quickly, think creatively, and provide solutions in fast-paced event environments.
• Interpersonal skills and experience of hosting and delivering complex events;
• Ability to work under pressure as part of a highly driven and fast paced environment;
• A proactive problem solver with the ability to work independently and think autonomously.
• Understanding of blockchain technologies and their impact on sports and fan engagement.
• A solid understanding of the role of sponsorship within marketing and an interest in sports would be beneficial.
• Willingness to travel as needed.

What We Offer:

We offer you the chance to grow, to learn, to flex your creative muscles and to work on a project that is providing excitement to thousands of users.

Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too. From HR right through to your team lead, we need this process to work both ways: It's not just about you fitting in, but about us being the right fit for you too.

Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology?

We’ve got offices across the world, over 30 nationalities in our ranks and the most important superpower of all - flexibility. Our competitive salaries, wellness allowance, healthcare and pension plan are just the tip of the iceberg. You’ll gain friends, experience and a good challenge, we’ll gain you.

Are you ready?