Loyalty Marketing Executive FTC

Harrods; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Harrods is seeking a Loyalty Marketing Executive to join the Rewards programme on a 12-month fixed-term contract. The role focuses on the end-to-end setup, configuration, testing and delivery of loyalty promotions to drive customer retention and ROI.

You will work closely with the Loyalty team to shape the Rewards strategy, optimise promotions and ensure a seamless customer journey across Harrods’ luxury store experience in Knightsbridge and online platforms.

Qualifications

• Experience managing end-to-end loyalty campaigns in fast-paced environments.
• Hands-on experience with loyalty programme and database marketing technologies.
• Knowledge of loyalty platforms such as Annex Cloud or Emarsys is advantageous.

Responsibilities

• Own the end-to-end setup, configuration, and delivery of loyalty promotions.
• Ensure promotions are tested, accurately configured, and launched seamlessly.
• Support the rewards programme strategy and contribute to future loyalty initiatives.

Skills

Loyalty marketing

Campaign management

ROI optimization

Stakeholder management

Attention to detail

Communication skills

Tools

Annex Cloud

Emarsys

Job description

We have an exciting opportunity for a Loyalty Marketing Executive to join us at Harrods on a 12-month fixed-term contract.

About the Role

The Loyalty Marketing Executive will be responsible for the end-to-end setup, configuration, and delivery of loyalty promotions within the Harrods Rewards programme. This role will support the delivery of world-class customer loyalty campaigns, owning the technical execution of all loyalty promotions and ensuring they are accurately configured, thoroughly tested, and launched seamlessly while always considering the customer journey.

Working closely with other Loyalty Executives within the team, you will also support the overall Rewards programme strategy and contribute to shaping the future of customer loyalty at Harrods.

About You

The ideal candidate will have a keen eye for detail, be highly organised, and have a passion for building long-term customer relationships. You will have experience managing end-to-end loyalty campaigns within a fast-paced environment, with a strong focus on customer retention and return on investment (ROI).

Previous experience working within loyalty marketing is essential, including hands-on experience with loyalty programme and database marketing technologies. Experience with Annex Cloud and Emarsys would be advantageous, although it is not essential.

You will also have:

• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building skills.
• A proactive approach to innovation and continuous process improvement.
• The ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

About Us

Harrods is one of the world’s leading luxury department stores, becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a supportive and inspiring environment where you can do your best work, we provide abundant opportunities and ongoing support to help you build an exceptional career across the many specialisms within our business.

At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and welcome applications from all cultures, backgrounds, perspectives, and experiences, and we are proud to foster an inclusive culture where people from all walks of life can grow and thrive.

If you would like to learn more about our people and culture, search #TogetherHarrods on LinkedIn or Facebook, or follow us on Instagram @togetherharrods.