Loyalty Campaigns & Promotions Manager

Harrods; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Harrods is seeking a Loyalty Marketing Executive to join the Rewards programme on a 12-month fixed-term contract. The role focuses on the end-to-end setup, configuration, testing and delivery of loyalty promotions to drive customer retention and ROI.

You will work closely with the Loyalty team to shape the Rewards strategy, optimise promotions and ensure a seamless customer journey across Harrods’ luxury store experience in Knightsbridge and online platforms.

Qualifications

• Experience managing end-to-end loyalty campaigns in fast-paced environments.
• Hands-on experience with loyalty programme and database marketing technologies.
• Knowledge of loyalty platforms such as Annex Cloud or Emarsys is advantageous.

Responsibilities

• Own the end-to-end setup, configuration, and delivery of loyalty promotions.
• Ensure promotions are tested, accurately configured, and launched seamlessly.
• Support the rewards programme strategy and contribute to future loyalty initiatives.

Skills

Loyalty marketing

Campaign management

ROI optimization

Stakeholder management

Attention to detail

Communication skills

Tools

Annex Cloud

Emarsys

Job description

Harrods is seeking a Loyalty Marketing Executive to join the Rewards programme on a 12-month fixed-term contract. The role focuses on the end-to-end setup, configuration, testing and delivery of loyalty promotions to drive customer retention and ROI.

You will work closely with the Loyalty team to shape the Rewards strategy, optimise promotions and ensure a seamless customer journey across Harrods’ luxury store experience in Knightsbridge and online platforms.