Lead Email Designer

Harrods; Greater London; On-site; GBP 60,000 - 82,000; Full time

Benefits offered by this job

Company pension

Flexible working

25 days' holiday

Birthday off

Discount (up to 33% in-store)

Season ticket loan

Job summary

Harrods is seeking a Lead Email Designer on a nine‑month fixed-term contract to drive design, build, and ongoing evolution of our marketing, triggered and lifecycle emails.

You will manage the email design team, ensure responsive templates, and maintain on-brand, mobile-first communications built in Emarsys with reusable blocks. You will collaborate with CRM, Content and Creative teams to deliver a unified Harrods experience.

Qualifications

• Gather and act on insights from analytics, competitor analysis and user testing to inform email design.
• Learn and apply email user profiles and key personas.
• Fluent with Adobe Creative Suite (Photoshop, Illustrator) and Figma.
• Strong technical skills in HTML and CSS; Emarsys familiarity a bonus.
• Understand email client constraints, browsers and accessibility.

Responsibilities

• Oversee design, build and continual improvement of Harrods email communications.
• Lead the email design team and approve templates and designs.
• Ensure templates are responsive and mobile-optimised.
• Collaborate with CRM, Content and Creative teams for a unified brand experience.

Skills

Adobe Creative Suite

Figma

HTML/CSS

Email design

Analytics

Team leadership

Tools

Emarsys

Job description

We have an exciting opportunity for a Lead Email Designer to join the team on an FTC for nine months to produce and evolve Harrods email communications. As a Lead Email Designer, you will be overseeing the design, build, and continual improvement of our marketing, triggered, and lifecycle email communications.

About the Role

In this role, you will be using your creative skills to design emails that are commercially successful, responsive, on-brand, and consistent. The emails will be built in Emarsys using reusable blocks within a responsive template, which you will be responsible for maintaining and evolving. Ensuring all email templates and designs are responsive and maximised for mobile is vital to the success of this role. You will also oversee approval of all Harrods emails, checking design and build, and lead the email design team.

You will be supporting the Creative Design Manager and leading our team of Email Designers and Developers. The role will also be working alongside the CRM, Content, and Creative departments to ensure a unified approach to providing an engaging brand experience for the customer.

About You

As a Lead Email Designer, you will be passionate about delivering creative solutions that deliver for both the user and the business. You will be an experienced people manager who is confident in giving direction, feedback, and guidance. You are an individual that remains calm under pressure, with excellent communication skills and the ability to deliver high-quality work to tight timescales.

• Be able to gather and work with insights through analytics, competitor analysis, and user testing to inform our email creative and design
• Be ready to learn and understand our email user-profiles and key personas
• Be fluent with Adobe Creative Suite (Photoshop, Illustrator) as well as Figma
• Have strong technical skills (HTML, CSS). Familiarity with Emarsys is a bonus
• Have a good understanding of email client constraints, browsers, and accessibility guidelines

Above all, you will have a passion for design as well as a keen eye for typography and be up to date with the latest trends to be able to deliver the Harrods message through email.

About Us

Harrods is one of the worlds leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the worlds most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you'll receive an excellent benefits package, including a company pension, flexible working, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

• a company pension
• flexible working
• 25 days' holiday
• your birthday off
• up to 33% in-store discount (including across our food hall and restaurants)
• a season ticket loan

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

• Time Type: Fixed Term (Fixed Term)
• Department: Creative Content (Vicky Lim)

As one of the worlds most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.