Loyalty Manager

Harnham; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Harnham is seeking a Loyalty Proposition Manager for a 12-month contract to support strategic growth in loyalty initiatives across European brands. This role, based in South West London, combines digital and in-store loyalty efforts, requiring strong experience and innovative thinking to enhance customer engagement and retention strategies.

Qualifications

• Strong experience in loyalty proposition development.
• Experience working across both digital and in-store loyalty propositions.
• Knowledge of tier-based models or subscriptions is a plus.

Responsibilities

• Develop and evolve loyalty strategies across key brands.
• Take ownership of end-to-end customer journeys.
• Shape the longer-term loyalty roadmap based on customer insights.

Skills

Loyalty proposition development

Stakeholder management

Customer journey mapping

Loyalty mechanics knowledge

Job description

Harnham City Of London, England, United Kingdom

Loyalty Manager

Harnham City Of London, England, United Kingdom

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Harnham

Principal Consultant in the UK CRM & Marketing Contract Team | The Talent Driving the Data and AI Revolution

Loyalty Proposition Manager - 12 Month Contract
Location: Hybrid (2-3 days a week in South West London) + occasional international travel
Day Rate: £400-£450 per day (Outside IR35)
Contract Length: 12 months
Start Date: ASAP

We're partnering exclusively with a leading international retail group to recruit a Loyalty Proposition Manager on a 12 month contract. This newly created role has been driven by ambitious strategic growth plans and offers the chance to help shape the future of loyalty across a diverse European brand portfolio.

The Opportunity

Loyalty Proposition Manager - 12 Month Contract
Location: Hybrid (2-3 days a week in South West London) + occasional international travel
Day Rate: £400-£450 per day (Outside IR35)
Contract Length: 12 months
Start Date: ASAP

We're partnering exclusively with a leading international retail group to recruit a Loyalty Proposition Manager on a 12 month contract. This newly created role has been driven by ambitious strategic growth plans and offers the chance to help shape the future of loyalty across a diverse European brand portfolio.

The Opportunity

Working as part of a high-performing Centre of Excellence, you'll support the development of loyalty strategies across a portfolio of brands - with immediate focus on two in particular. The role is strategic and proposition-focused - not about CRM execution or campaign delivery.

You'll collaborate closely with existing loyalty team members (including a Loyalty Manager and Loyalty Specialist).

Key Responsibilities

• Develop and evolve loyalty strategies and customer propositions across key brands, both digitally and in-store.

• Take ownership of end-to-end customer journeys across channels, identifying opportunities for improvement and innovation.

• Partner with group tech, data, commercial and brand teams to roll out strategies and ensure cohesive delivery.

• Support a 3-6 month test-and-learn initiative to build a proof of concept for the two brands focusing on both online and offline scalability.

• Shape the longer term loyalty roadmap for the business based on customer insight and performance data.

• Stay ahead of loyalty trends, including tiered, point-based and subscription models.

• Operate in a consultative capacity within a Centre of Excellence model - influencing local market teams.

Who We're Looking For

• Strong experience in loyalty proposition development.

• Experience working across both digital and in store loyalty propositions.

• Confident communicator with excellent stakeholder skills.

• Previous experience working within or alongside European markets is a strong advantage.

• Knowledge of loyalty mechanics including tier-based models or subscriptions is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing

• Industries

  Retail Health and Personal Care Products

Referrals increase your chances of interviewing at Harnham by 2x

Sign in to set job alerts for “Loyalty Manager” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Loyalty Manager - Membership (Full-time)

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Marketing Manager, Omni Channel Wholesale UK 12 Month FTC

London, England, United Kingdom 3 days ago

VodafoneThree - Loyalty Partnerships Manager (12 month FTC)

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

Social Media and Influencer Marketing Manager

London, England, United Kingdom 2 weeks ago

Senior Manager, Full Funnel Marketing (Acquisition & Onboarding)

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 9 months ago

Marketing Activation Manager – Export (Remote within the UK or NL)

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 day ago

Chertsey, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom £40,000 - £46,000 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Asset Management Marketing Manager (6-month maternity cover)

London, England, United Kingdom 1 day ago

Sunbury-On-Thames, England, United Kingdom 3 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 9 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.