Loyalty Executive

3Search; Greater London; Hybrid; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Hybrid working

Office in Hammersmith

Job summary

3Search is seeking a commercially minded Loyalty Executive to shape customer experiences through a high-profile rewards programme. You will own end-to-end delivery of loyalty promotions, from configuration through launch, measurement and optimisation, working across marketing, CRM, technology, retail and creative teams.

You will use data, testing and insights to improve ROI, manage briefs and budgets, and collaborate with senior stakeholders. Hybrid role with three days in the Hammersmith office.

Qualifications

• 3+ years of experience within loyalty, marketing, operations or project management.
• Strong understanding of loyalty programmes, customer journeys and database marketing technology.
• Excellent project management, organisation and problem-solving skills, with exceptional attention to detail.
• Confidence working with data, testing campaign performance and translating findings into actionable insights.
• Strong stakeholder management skills and the ability to manage multiple priorities with minimal supervision.
• Experience with loyalty technology such as Annex Cloud or Emarsys would be advantageous, although it is not essential.

Responsibilities

• Own the set-up, configuration, QA and pre-launch testing of loyalty promotions.
• Coordinate with marketing, CRM, IT, retail and creative stakeholders to deliver campaigns seamlessly.
• Support promotional strategy and develop new propositions that strengthen customer engagement.
• Use customer data, campaign results and testing to identify opportunities and improve ROI.
• Manage briefs, timelines, budgets, purchase orders and invoices across loyalty initiatives.

Skills

Loyalty programs

Campaign management

Stakeholder management

Data analysis

Project management

Customer journeys

Tools

Annex Cloud

Emarsys

Job description

Our client is looking for a commercially minded loyalty professional to help shape exceptional customer experiences through a high-profile rewards programme. You’ll join a specialist Loyalty & CRM function where your attention to detail, technical understanding and ability to bring campaigns to life will directly influence customer engagement and retention. This is an opportunity to work across marketing, CRM, technology, retail and creative teams, while contributing to a programme that continually evolves through insight, innovation and testing.

The Loyalty Executive will own the end-to-end operational delivery of loyalty promotions, from configuration and quality assurance through to launch, measurement and optimisation.

Role Highlights

• Own the set-up, configuration, QA and pre-launch testing of loyalty promotions.
• Coordinate with marketing, CRM, IT, retail and creative stakeholders to deliver campaigns seamlessly.
• Support promotional strategy and develop new propositions that strengthen customer engagement.
• Use customer data, campaign results and testing to identify opportunities and improve ROI.
• Manage briefs, timelines, budgets, purchase orders and invoices across loyalty initiatives.

You Will Need

• 3+ years’ experience within loyalty, marketing, operations or project management.
• Strong understanding of loyalty programmes, customer journeys and database marketing technology.
• Excellent project management, organisation and problem-solving skills, with exceptional attention to detail.
• Confidence working with data, testing campaign performance and translating findings into actionable insights.
• Strong stakeholder management skills and the ability to manage multiple priorities with minimal supervision.
• Experience with loyalty technology such as Annex Cloud or Emarsys would be advantageous, although it is not essential.

Why You’ll Love It

• £46,000 salary with the opportunity to make a measurable commercial impact.
• Hybrid working, with three days in the Hammersmith office.
• Exposure to senior stakeholders and a broad range of cross-functional teams.
• The opportunity to influence customer retention, engagement and programme profitability.
• A role where innovation, continual improvement and new customer experiences are actively encouraged.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.