Loyalty Executive

Euro Car Parts Ltd.; Birchmoor; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Employee discount across brands

Pension scheme

Life assurance

Health and wellbeing support

Learning and development opportunities

Career progression

Job summary

Euro Car Parts Ltd. is looking for a Loyalty Executive to help develop and deliver loyalty initiatives aimed at increasing customer retention and engagement. The successful candidate will support the optimisation of the customer loyalty programme and collaborate with various teams to create effective customer experiences.

This role requires a marketing professional experienced in CRM and customer marketing with strong analytical skills. Benefits include a competitive salary, hybrid working, and career progression opportunities.

Qualifications

• Experience in a loyalty, CRM, customer marketing or B2C marketing role.
• Understanding of customer lifecycle marketing and retention strategies.
• Strong organisational skills with the ability to manage multiple campaigns.

Responsibilities

• Support the delivery and ongoing development of the LKQ loyalty programme.
• Plan and execute customer loyalty campaigns across various channels.
• Monitor programme performance and provide regular reporting.

Skills

Experience in a loyalty, CRM, customer marketing or B2C marketing role

Understanding of customer lifecycle marketing and retention strategies

Strong organisational skills

Excellent communication and stakeholder management skills

Strong analytical skills

Experience in fast‑paced retail or ecommerce environment

Job description

Job Overview

Reward Loyalty. Build Engagement. Drive Growth.

At LKQ UK&I, our customers are at the heart of everything we do. We are looking for a Loyalty Executive to help develop and deliver engaging loyalty initiatives that reward our customers, increase retention, and encourage repeat purchases across our retail and ecommerce channels.

This is an exciting opportunity for a commercially minded marketing professional who enjoys using customer insights, data, and creativity to deliver campaigns that make a measurable impact.

Role

As Loyalty Executive, you will support the day‑to‑day management and optimisation of our customer loyalty programme. Working closely with CRM, Digital, Ecommerce, Retail, Commercial and Analytics teams, you will help create compelling customer experiences that increase engagement and lifetime value.

You will play an important role in ensuring our loyalty programme remains relevant, rewarding and aligned with the wider customer strategy.

What We Offer

• Competitive salary
• Hybrid working
• Employee discount across our brands
• Pension scheme
• Life assurance
• Health and wellbeing support
• Learning and development opportunities
• Career progression within a growing business

Key Responsibilities

• Support the delivery and ongoing development of the LKQ loyalty programme.
• Plan and execute customer loyalty campaigns across email, app, SMS, website and in‑store channels.
• Coordinate promotional offers, rewards, exclusive member benefits and personalised communications.
• Monitor programme performance, customer engagement and redemption activity, providing regular reporting and insights.
• Analyse customer behaviour and identify opportunities to improve acquisition, retention, frequency and spend.
• Work with internal stakeholders to deliver campaigns that align with commercial objectives.
• Collaborate with Digital, CRM, Ecommerce and Retail teams to ensure a seamless customer experience.
• Help manage loyalty content, customer journeys and campaign calendars.
• Keep up to date with market trends and competitor loyalty programmes to identify opportunities for innovation.

Skills And Experience

• Experience in a loyalty, CRM, customer marketing or B2C marketing role.
• Understanding of customer lifecycle marketing and retention strategies.
• Strong organisational skills with the ability to manage multiple campaigns simultaneously.
• Excellent communication and stakeholder management skills.
• Strong analytical skills and confidence interpreting customer and campaign data.
• A proactive approach with excellent attention to detail.
• Experience working within a fast‑paced retail or ecommerce environment would be advantageous.