Loyalty Executive

Euro Car Parts Limited; Tamworth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee discount across brands

Life assurance

Health and wellbeing support

Learning and development opportunities

Career progression

Job summary

Euro Car Parts Limited is seeking a Loyalty Executive to enhance customer engagement through effective loyalty initiatives. This role involves managing the customer's journey and increasing retention and repeat purchases across retail and ecommerce platforms.

The ideal candidate will have experience in CRM and customer marketing, combining analytical skills with creativity to contribute to the company's growth.

Expect a supportive environment focused on employee development and career progression.

Qualifications

• Experience in a loyalty, CRM, customer marketing, or B2C marketing role.
• An understanding of customer lifecycle marketing and retention strategies.
• Strong organizational skills to manage multiple campaigns.

Responsibilities

• Support the delivery and development of the LKQ loyalty programme.
• Plan and execute customer loyalty campaigns across multiple channels.
• Monitor programme performance and provide regular insights.

Skills

Loyalty program experience

CRM knowledge

B2C marketing

Analytical skills

Communication skills

Stakeholder management

Organizational skills

Job description

Reward Loyalty. Build Engagement. Drive Growth.

At LKQ UK&I, our customers are at the heart of everything we do. We're looking for a Loyalty Executiveto help develop and deliver engaging loyalty initiatives that reward our customers, increase retention, and encourage repeat purchases across our retail and ecommerce channels.

This is an exciting opportunity for a commercially minded marketing professional who enjoys using customer insights, data, and creativity to deliver campaigns that make a measurable impact.

The Role

As Loyalty Executive, you'll support the day-to-day management and optimisation of our customer loyalty programme. Working closely with CRM, Digital, Ecommerce, Retail, Commercial, and Analytics teams, you'll help create compelling customer experiences that increase engagement and lifetime value.

You'll play an important role in ensuring our loyalty programme remains relevant, rewarding, and aligned with the wider customer strategy.

What we offer

At LKQ UK&I, we're committed to helping our people grow and succeed.

We offer:

• Employee discount across our brands
• Life assurance
• Health and wellbeing support
• Learning and development opportunities
• Career progression within a growing business

Key Responsibilities

• Support the delivery and ongoing development of the LKQ loyalty programme.
• Plan and execute customer loyalty campaigns across email, app, SMS, website, and in-store channels.
• Coordinate promotional offers, rewards, exclusive member benefits, and personalised communications.
• Monitor programme performance, customer engagement, and redemption activity, providing regular reporting and insights.
• Analyse customer behaviour and identify opportunities to improve acquisition, retention, frequency, and spend.
• Work with internal stakeholders to deliver campaigns that align with commercial objectives.
• Collaborate with Digital, CRM, Ecommerce, and Retail teams to ensure a seamless customer experience.
• Help manage loyalty content, customer journeys, and campaign calendars.
• Keep up to date with market trends and competitor loyalty programmes to identify opportunities for innovation.

Skills and Experience

• Experience in a loyalty, CRM, customer marketing, or B2C marketing role.
• An understanding of customer lifecycle marketing and retention strategies.
• Strong organisational skills with the ability to manage multiple campaigns simultaneously.
• Excellent communication and stakeholder management skills.
• Strong analytical skills and confidence interpreting customer and campaign data.
• A proactive approach with excellent attention to detail.
• Experience working within a fast-paced retail or ecommerce environment would be advantageous.