Loyalty & CRM Specialist – Global Beauty

THG; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

On-site gym

Staff discount up to 50%

Subsidised bus pass

Refer a friend bonus up to £1000

Job summary

THG Beauty is seeking a proactive Loyalty Executive to join our Manchester team. You will support the LF Beauty Plus+ programme, deliver BAU activities, monitor performance, and help expand the loyalty scheme across markets.

You’ll work with CRM, trade, and marketing to drive customer retention and engagement. You will analyse data, generate insights, and contribute to feature iterations and communications.

Qualifications

• Experience working in a cross-functional role collaborating with multiple teams in different functions.
• Comfortable analysing data, working with analytics software such as Tableau and Google Analytics, and drawing out actionable insights.
• An interest in loyalty, CRM, customer lifecycle or customer retention, with previous experience in one of these areas considered desirable but not essential.
• Experience within retail, ecommerce or beauty is desirable but not essential.

Responsibilities

• Build strong cross-functional relationships and collaborate with trade, buying, commercial, marketing, campaign and CRM stakeholders to plan and execute day‑to‑day loyalty activity and campaigns.
• Support planning and execution of the existing loyalty programme and identify opportunities for feature iteration and optimisation.
• Support reporting of project status and KPI performance, and provide updates and recommendations to stakeholders.
• Use data, reporting and market context to contribute a point of view on loyalty strategy and growth.
• Collaborate with CRM team to support loyalty promotion and customer communications across emails and push messages.

Skills

Cross-functional collaboration

Data analysis

Tableau

Google Analytics

Loyalty CRM

Retail experience

Tools

CRM software

Job description

THG Beauty is seeking a proactive Loyalty Executive to join our Manchester team. You will support the LF Beauty Plus+ programme, deliver BAU activities, monitor performance, and help expand the loyalty scheme across markets.

You’ll work with CRM, trade, and marketing to drive customer retention and engagement. You will analyse data, generate insights, and contribute to feature iterations and communications.