Loyalty Assistant

Harrods; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retail emporium is seeking a Loyalty Assistant to join their Digital team. The role involves executing loyalty campaigns, collaborating with various teams, and supporting the Harrods Rewards programme. Ideal candidates will have a background in Loyalty or Marketing, with strong interpersonal skills and a passion for customer relationships.

Qualifications

• Previous experience in a Loyalty, CRM, or Marketing role.
• Retail experience with exposure to a loyalty programme.

Responsibilities

• Execute and manage end-to-end loyalty promotions and campaigns.
• Assist with the development and delivery of marketing assets.
• Support the Loyalty Executive with customer promotional strategies.

Skills

Interpersonal skills

Stakeholder management

Detail-oriented

Creativity

Organization

Job description

We are looking for a Loyalty Assistant to join our Digital team here at Harrods. You will play a key role in delivering world-class customer loyalty campaigns as well as supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods.

About The Role

The Loyalty Assistant will be responsible for the execution and management of end-to-end loyalty promotions and campaigns for the Harrods customer. This role provides a unique opportunity to directly support the Harrods Rewards programme team. The role will also require you to collaborate with multiple stakeholders, including the divisional marketing, creative and content teams, in addition to customer-facing retail teams on the shop floor.

You will also:

• Assist with the development and delivery of marketing assets regarding the Rewards programme and promotional campaigns, ensuring they are up to date and printed.
• Support the Loyalty Executive with the definition and planning of customer promotional strategies.
• Support wider employee engagement initiatives, incentive programmes, and training packs.
• Review promotional assets and communications.

About You

The ideal candidate will be detail-oriented, creative, organized, and passionate about driving long-term customer relationships. You should have previous experience in a Loyalty, CRM, or Marketing role, along with retail experience with exposure to a loyalty programme.

You must have excellent interpersonal and stakeholder management skills, with the ability to communicate effectively with diverse teams and confidently advocate for the central Loyalty strategy.

About Us

As the world’s leading luxury retail emporium, we craft magic and memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set high standards and reward those who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our business.

Uniquely You

At Harrods, we believe personality and authenticity set us apart. We celebrate and invite applications from all backgrounds and experiences, fostering a culture where everyone can grow and thrive. If you have the skills and experience to thrive in this role and align with our values, we encourage you to apply.

Learn more about our culture by searching #TogetherHarrods on LinkedIn, Facebook, or following us on Instagram @togetherharrods.