Lounge Team Leader — World‑Class Guest Experience

Swissport International AG; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free parking

Free meals during shifts

Uniform provided

Pension scheme

Employee assistance programme

Discounted lounge access for family

Job summary

Swissport International AG is seeking a Lounge Team Leader at Birmingham Airport to lead a hospitality team and ensure exceptional guest experiences. You will coach staff, oversee health and safety, and deliver consistent service across all lounges.

The role requires strong communication, supervisory skills, and flexibility to cover early to late shifts in a fast-paced environment within Aspire Lounges network.

Qualifications

• Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft Office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Responsibilities

• Provide professional day to day leadership to your team, ensuring health and safety, quality, customer service and security standards are met.
• Coach and mentor staff to maintain professional standards.
• Act as a role model by addressing performance and conduct.
• Support operations to deliver consistent service and manage allergen/dietary information.
• Communicate and collaborate to engage others across shifts.

Skills

Leadership

Customer service

Communication

Coaching

Health & Safety

Team management

Problem solving

MS Office

Shift planning

Languages

Tools

Payment machines

MS Office

Job description

Swissport International AG is seeking a Lounge Team Leader at Birmingham Airport to lead a hospitality team and ensure exceptional guest experiences. You will coach staff, oversee health and safety, and deliver consistent service across all lounges.

The role requires strong communication, supervisory skills, and flexibility to cover early to late shifts in a fast-paced environment within Aspire Lounges network.