Lounge Team Leader - Elevate Guest Experience

Swissport-8ea42602; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free parking

Free meals during shifts

Uniform provided

Pension scheme

Job summary

Aspire Lounges at Birmingham Airport is seeking a Lounge Team Leader to manage daily operations, coach staff, and ensure exceptional guest experiences. You will lead by example, uphold service standards, and collaborate with local leadership to maintain safety and quality across shifts.

The role requires flexibility to cover early to late shifts, including weekends, to keep the lounge running at peak times. Join a fast-growing hospitality brand within a global network.

Qualifications

• Supervisory background in hospitality or customer services with high guest interaction.

Responsibilities

• Provide professional day to day leadership to the team, ensuring health and safety, quality, customer service and security standards.

Skills

Hospitality leadership

Customer service

Communication skills

Team coaching

Health & safety awareness

Numerical skills

Microsoft Office

Flexibility

Languages desirable

Payment machines

Tools

Payment machines

Microsoft Office

Job description

Aspire Lounges at Birmingham Airport is seeking a Lounge Team Leader to manage daily operations, coach staff, and ensure exceptional guest experiences. You will lead by example, uphold service standards, and collaborate with local leadership to maintain safety and quality across shifts.

The role requires flexibility to cover early to late shifts, including weekends, to keep the lounge running at peak times. Join a fast-growing hospitality brand within a global network.