Lounge Team Leader: Elevate Guest Experience

Swissport; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free parking

Free meals during shifts

Uniform provided

Swissport pension scheme

24-hour employee assistance programme

Discounted retail

Discounted Aspire lounge access

CPD opportunities

Employee recognition scheme

Job summary

Swissport at Birmingham Airport is seeking a Lounge Team Leader to guide a hospitality team and deliver world-class guest experiences. You will lead day-to-day operations, ensure safety, quality, and service standards, and coach staff to meet guest expectations.

The role requires strong communication, coaching ability, and a flexible schedule covering early to late shifts. This opportunity sits within Aspire Lounges, renowned for premium travel experiences and staff development.

Qualifications

• Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
• Coaching and mentoring skills preferable but not essential.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft Office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Responsibilities

• Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
• Coach and mentor staff in order to maintain professional standards.
• To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
• To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
• To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
• To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
• Communicate and collaborate to engage others.

Skills

Hospitality background

Coaching

Communication skills

Numerical skills

Teamwork

Flexibility

Additional languages

Tools

Payment machines

Microsoft Office

Job description

Swissport at Birmingham Airport is seeking a Lounge Team Leader to guide a hospitality team and deliver world-class guest experiences. You will lead day-to-day operations, ensure safety, quality, and service standards, and coach staff to meet guest expectations.

The role requires strong communication, coaching ability, and a flexible schedule covering early to late shifts. This opportunity sits within Aspire Lounges, renowned for premium travel experiences and staff development.